When I had a problem on the site
When I had a problem on the site, I was able to call customer service and the representative was able to assist me.
By Willie D.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
When I had a problem on the site, I was able to call customer service and the representative was able to assist me.
By Willie D.
Process was smooth and painless. Sterling rep was extremely helpful and professional.
By STEVEN B.
Excellent and courteous service. Representative was very patient, understanding and worked me through the process very professionally and efficiently. Thank you.
By Udofia B.
Sterling is effective , fast and easy.
By Melissa M.
Website is user friendly! I had no problems.
By Sabrina B.
The person was very helpful
By Jeffrey M.
I had to make a phone call to recover the id i needed in order to get my test done. The staff who answered the phone, a young lady. I don't recall her name right now. She was very courteous. patient and responsive to my need at the time. She verified who I was and, provided me with information I needed. The information had been sent to me, however it had gone into my spam folder, of which I had very little time to access, while working with clients all week. She empowered me to get the test done which allowed me to go back to work in a timely manner. I was able to get the screening done without having to drive all the way back to my facility. For this Iam very grateful, the staff support was excellent.!
By TOM D.
The individual that I spoke to was very professional and patient.
By Ebony W.