Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,953 reviews
Sterling, A First Advantage CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
Every time I need assistance with a question about my Sterling report or need assistance performing a task within Sterling the customer service department is always prompt and willing to help me. The customer service at Sterling has always provided me with outstanding help and assistance.
By Rebecca H.
Great customer service. Questions answered and all sorted immediately.
By Turlough Q.
Sterling rep who helped me was very good. I was able to solve my problem after speaking with James, who was graciously going to call me back, as I had to leave before we had solved my issue. I missed his return call so please apologize to him for me if able.
By marilyn M.
Had a wonderful agent that dealt with my screening. Would highly recommend Sterling!!
By Mark B.
Sterling was very organized and professional providing information and handing the offer in a timely manner. Keep up the Good Work.
By Myra R.
Love these guys
By 4cupsomilk
I found Sterling to be very professional. The customer service advisor I spoke to was very knowledgeable and thorough.
By Mr Raymond K.
Unis was very nice and helpful! She made my experience a good one!
By Zizza L.
