the customer care was super but the…
the customer care was super but the phone was not clear. i had to ask several times to get what was being said to me.
By prentice M.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 340 reviews with 4 stars · Clear filters
the customer care was super but the phone was not clear. i had to ask several times to get what was being said to me.
By prentice M.
Very helpful and very professional.
By Keith G.
Nice and Easy way to complete Screening and response from Customer service was nice.
By Mukundha V.
good job on getting done quickly, only improvement would be more communication when background is complete.
By Virgil J.
Agent was great, very helpful. They need to improve their telephone system call quality and reliability though.
By Joseph P.
The gentleman at the support team was very helpful and informative when I was having a difficult time trying to reset my password. Everything was done in a timely manner, Thanks again..
By Willie L.
Although we have some phone problem it was resolve..very helpful ...ty
By Cynthia C.
It was ok. Had a hard time understanding first lady i spoke with. I called back and spoke with someone else.
By Wrightja29