World-Class Service!!
The customer service representative was very courteous, friendly and professional. Keep up the good work! Thanks!
By Patricia S.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
The customer service representative was very courteous, friendly and professional. Keep up the good work! Thanks!
By Patricia S.
Very friendly and supportive customer care service. I wish I could get my background check quickly but that's okay.
By Divya M.
Very ni e help from the customer service.
By Anyi N.
You have an amazing caring, helpful team. I was inpatient for a moment and the support I received was very calming with patience and understanding. Thank you for hiring such an amazing team!
By Rita A.
The gentleman I spoke with was kind, helpful and answered all my questions clearly and relatable. So yes 5 stars
By Gina D.
Sterling after messing up my name called me to straighten it out and they did so kindly and with exception.
By Ravindra M.
Excellent customer service !!!
By Manish P.
I was very impressed by the way your Operation handled my phone call. I believe his name was Alex. He was professional, courteous, and patient with me. He calmly guided me step by step to complete the process. Outstanding! Thank you!
By Doyle J.