Very helpful employees on the phone
Very helpful employees on the phone. Great service. However, your phone quality is terrible making it very hard to hear and understand your employees.
By Wesley D.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
Very helpful employees on the phone. Great service. However, your phone quality is terrible making it very hard to hear and understand your employees.
By Wesley D.
Had a great customer service rep she was awesome and helpful
By Lori D.
I had an excellent experience from the beginning to the end. The rep listened to my concern, thoroughly checked the system, and gave me resolution! I truly appreciate all the help I received.
By Elizabeth G.
Communication was great, prompt service, clearly laid out expectations.
By Grant B.
They helped me to fix errors in my employment record
By J T.
Very helpful and patient. Answered all of my questions with no problems. Thank You!
By Marlon B.
I got very good help when I called with a question. Mike was very helpful and friendly.
By David W.
Quick and easy.
By Kiran P.