Outstanding customer service...
Outstanding customer service...
By scott C.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
Outstanding customer service...
By scott C.
Fast and efficient
By Annice B.
Very helpful and professional
By Maria E.
Customer service agent was very assertive and was able to help me out on fixing my technical issues thank you support team.
By Adrian M.
Overall excellent and superb customer service experience!!!! I love the expertise the agent had when handling my slight dilemma.
By Bethea M.
Great experience contacting my agent as well as client services over my employment review and screening process. Was upfront with me and answered all questions that I had pertaining to my process with them. I was very impressed of how well mannered they presented all information.
By Jonathan D.
It was a great exchange and experirnce.
By Stephen N.
Thank you for the clarification, which was helpful for understanding the situation.
By Cherry's M.