Great costumer service
Great costumer service
By Jose R.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
Great costumer service
By Jose R.
Great customer service. Very courteous and knowledgeable representatives helped in a timely manner.
By Jillian Y.
Very professional, and very attentive everytime i called to ask a question. Keep up the great work
By Juan O.
The website was a little confusing for me. I called customer service and spoke with Stephen and he was fantastic! After his explanation on the to navigate on the website He explained it perfect. I was able to complete the task very quickly
By Anna M.
Very helpful and got my issue taken care of
By Tamara D.
Called today talk with two persons they were very wonderful towards me and my questions were answered in a very positive manner. My experience was above and beyond.
By Georgia J.
The agent was very helpful to me and made sure I got what I needed.
By LeAnna R.
I was helped by a man named Sheldon who was extremely patient throughout the whole process and stayed on the line with me for a very long time. He never got frustrated or lost presence on the call.
By Jonathan T.