Great customer service …
Very easy to interactive with and timely, quick responses!
By Scott M.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
Very easy to interactive with and timely, quick responses!
By Scott M.
It was in the customer Service Agent. She was very helpful, patient and knew what to do to fix my problem.
By Priscilla H.
Everything was positive vibe
By Simpson N.
Background check came back full and favorable. Thanks for being prompt and discreet
By Charles R.
I had to make a last minute adjustment and the customer support person made it so easy. I almost could hear her smile over the phone. Thanks!
By Amy
Mi experiencia fue muy satisfactoria, y la atención muy buena 👍
By Leyda R.
The transition to integrated background checks with our HRIS was quick, and the team supporting the transition was helpful and knowledgeable. Thank you!
By Mary
The person who answered my call and questions so very helpful. I was confused why i couldn't get logged back into the sterling system to double check my details were submitted. They kindly stepped me through the process so i could verify my details.
By jennifer B.