Answered all my questions and very…
Answered all my questions and very polite.
By april O.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
Answered all my questions and very polite.
By april O.
I am currently in the hiring process but had trouble obtaining some forms but I called and was helped by a representative called Steven.
By Daniel O.
A lot of information is needed for background checks and Sterling's application was easy to fill out and follow. I had a question and I was able to get through right away to an agent who was very helpful and knowledgeable and got me on my way quickly.
By Jeffery
TOP NOTCH COSTOMER INTEGRITY
By JEREMIAH M.
Sterling responded right away, with a minimum hold time, and my issue was addressed quickly. Keep up the good work!
By Thomas C.
The agent was informed and very pleasant and explained the process to me. Great customer service
By Samantha
Friendly and helpful advice
By Patricia G.
Your customer service was excellent I just wish your background checks were a little faster. Nothing personal :)
By Mickaila R.