I thought that the questions were very…
I thought that the questions were very understandable. Sterling rep was very helpful and easy to talk to concerning my questions. Very Quick
By Maurice H.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 340 reviews with 4 stars · Clear filters
I thought that the questions were very understandable. Sterling rep was very helpful and easy to talk to concerning my questions. Very Quick
By Maurice H.
I called to speak to someone about my background check in drug screen for preemployment, she answered my question as best as she could.
By SHATORAYA J.
Working with sterling was a fast and easy process making it possible for me to transition to a new role with a new employer.
By Chad C.
I had a problem with the site and called the help line. Person on the other end was courteous and helpful. I didn't get my problem fixed but she tried
By Valerie H.
Sterling customer service were very helpful with the questions that I had for them. I got results pretty fast. Thank you for your services.
By Juan U.
The rep was able to give me the information i need.
By Luna M S.
Real easy online application process. Sterling customer care line was also very helpful and prompt when I called in with questions.
By Paul K.
Patient and assertive. Just needs to be more innovative about keeping in touch with customers and employees
By Keeyone T.