Friendly and expedient.
Friendly and expedient.
By Keith R.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
Friendly and expedient.
By Keith R.
I think the company is a good company to work for and I like working with my co-workers. They believe in team work and that is what I like to work as a team. All the customer service representatives I had spoken to was very helpful and very professional.
By Sonja J.
Nikki helped me get through a part of background check I was doing for Burlington Coat Factory locates in BRONX NY I was having trouble staying it couldn’t be submitted. She checked it out and it got submitted!!!!! Thank you so much Nikki and sterling you guys rock and are very helpful!!!!!
By Ashley O.
Thank you for your great information 👍
By Dani D.
Customer service rocks! Super friendly and helpful and assuring.Thorough process and easy. Plus I loved that I called in and almost immediately got connected to an agent for help.
By Walter H.
Very helpful went to the lab had a problem quickly resolved
By Shelia S.
Excellent Customer Service
By Sonia
Very helpful and polite I was pleased to speak to the representative who assisted me.
By PATRICK S.