Great Customer Service
I called in to request assistance with resolving an error I was receiving while trying to process my application. The representative was very knowledgeable and helped me to resolve my problem quickly.
By Mary P.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
I called in to request assistance with resolving an error I was receiving while trying to process my application. The representative was very knowledgeable and helped me to resolve my problem quickly.
By Mary P.
Very helpful and kind representatives.
By AS
Great service and very knowledgeable
By Skylar A.
Truly a user friendly site. Being new sometime it's hard to know what to expect. Directions are crystal clear. Keep up the quality work. Regrads, Amit
By Amit D.
Rick and Jim were very supportive and easy to talk to throughout the whole process. The interviews took a while to complete due to office closures, but they stayed on the ball, contacted the right people, and I finally got my dream job. I would not have heard about this opportunity if they hadn't reached out and I am eternally grateful.
By Jason H.
Nice job with an expedient reply to my request.
By Malik
She was great thank you 😊
By Clarisa C.
Sterling listened to my problem (I had a violation on my motor vehicle back ground check which was incorrect) and advised me to call the Maine DMV. They were calm, cool and collected. Professional and organized. I got the violation removed since it was a clerical error. Thank you, Sterling, I couldn't have done it without your assistance. JST
By customerscott T.