Quick and Easy
Had a quick question and was able to get through the call menu really quickly and speak to someone. Question answered and nothing more needed. Glad it was quick and easy!
By Elena H.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
Had a quick question and was able to get through the call menu really quickly and speak to someone. Question answered and nothing more needed. Glad it was quick and easy!
By Elena H.
The people who helped me out were very helpful. When the answer to one of my questions was not known, I was immediately called back with the answer.
By Liana
Great experience. Rep was able to address my concerns and answer all of my questions!
By S. M.
Very kind, very polite, professional and patient. I was confused and frustrated about a particular situation I was in and the rep went out of his way to help me out. Thank you.
By James S.
I had lost my confirmation number to be able to get my drug testing done. But when I called I got a very nice employee who helped me and was super nice over the phone. They helped me out and understood my situation. I had a great experience
By Madi
Wait time wasn’t long and care technician was great. You need great people when your learning and your new to a company.
By Paula D.
Good customer service
By alicia
Very helpful, remain on their words. Thanks to the Team for helping me in my process, never knew what to do next without them.
By Leachin P.