Prompt and courteous responses to…
Prompt and courteous responses to questions posed over the phone.
By Anonymous
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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Prompt and courteous responses to questions posed over the phone.
By Anonymous
Your young employee went out of her way to help me. That means your company is a Top Shelf Company. People like that are so very rare. She should be getting a nice raise in pay. Thank you for hiring her, I would not have been able to finish the task without her guidance. Well done!!!
By Thomas H.
I am thankful that there is a trusted source to gather my personal confidential information. Thank you.
By Pamella M.
Thanks for being prompt with results. When I called I was spoken to and my questions were answered. Thanks Sterling. Keep it up.
By ibrahim M.
Alex Scott great customer services help me with my questions was patient respectful kind the 20mts cleared up all my questions and help with documents thank you
By Cassandra O.
Very quick and responsive
By Krystal D.
Sterling's is a great temp agency. They responded very fast when I had an issue with my drug testing, and the people I spoke to over the phone for help were extremely nice and efficient at what they do.
By Angela Dela C.
Excellent service! Top notch customer care. I had an incorrect issue on my background report that was keeping me from starting a new job offer, so time was very crucial on resolving this issue. I reached out to the courts to get the ball moving to figure out what needs to be done to correct this. After being told for the second day that they should have something by end of day, which did not happen. 3 days into this I decided to call Sterling. I spoke to a rep that I wished I could remember her name so I could let Sterling know how awesome she was. I told her my situation and she explained the next steps I would need to do after receiving an email within 24 hours to dispute.Next day I spoke with a Becky from the dispute team. Once again excellent service ,true empathy which is hard to come by these days. Becky was very understanding and informative on what will take place. And what happened next, to be exact less than 2 hrs I received an email with an amended background report with the correction complete,problem resolved. And the care even after that reaching out to me multiple times to make sure I received the new report. Sterling whatever your doing , if it's your training or just having the right people on your team it's working. I myself believe in true honest customer care being a Director in hospitality. And I strive for excellence, always trying to find ways to make it better. But let me say how your team managed and handled my situation it would be almost impossible to find a better way .Again to the Sterling team , THANK YOU!
By Eric L.