The process was ok with no issues
The process was ok with no issues
By EZE/ANGELA U.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
The process was ok with no issues
By EZE/ANGELA U.
I had no problem with my questions and they were promptly and correctly answered.
By Pablo S.
They was good to me and I like the way they talk to me they was very great Marquita Robinson Y'all is good people I will like to no more bout yall
By Marquita R.
Great experience overall! I was provided clear direction through emails and phone calls. Thank you for assisting me through this process.
By Anderson M.
Sterling made the whole process of background check very easy. I had one issue when scheduling something and that was easily rectified by calling their support number. Support was extremely nice and you talk to someone immediately no waiting around for half an hour kinda thing. Overall great service!!
By Jess T.
Della, the customer service representative was knowledgeable, answered my questions to help me understand next steps, and even offered suggestions on aspects that I did not even consider. She stayed on the line until I completed my forms, which I have never experienced with any customer service interaction. Given the importance of the screening process to the future of the candidates that go through this, I was very impressed and grateful for the level of service. Keep it up.
By Schooner
Sterling needed a few additional pieces of information from me to complete my background check. All communication was professional and the turnaround on getting the items validated was extremely fast! I called and talked to Paula and she was very helpful as well. Very smooth process!
By Nicole F.
Absolutely Great , I had a question and called them up right away they had a response. Didn't take much time at all very great company!
By Caleb M.