Sterling support review.
Sterling technical support helped me when I called, efficiently and professionally. Their emails for tasks to complete were informative and complete.
By Karen L.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
Sterling technical support helped me when I called, efficiently and professionally. Their emails for tasks to complete were informative and complete.
By Karen L.
Very helpful and quick responses from my sterling rep. Made the process easy!
By Eric E.
I can not believe what a great experience they were all very polite helpful I've never had such a great experience. Everyone I spoke to was so upbear and so helpful thank you all for this!!!!
By Nicholas M.
Very smooth and efficient process which included several wonderful conversations with customer service reps!
By Moses P.
Helpful Friendly Team . Knowledgeable. I appreciate the efforts In helping me out.
By Dena
I wish I could remember the name of the man who helped me but I can't unfortunately. He was so helpful and instructive, and even though we discovered that my problem was "pilot error" he treated me with kindness and patience. Not only did he solve my initial problem but he walked me through the process and saved me a great deal of time. I'm not accustomed to that level of service from a support desk -- what a pleasant surprise!
By April S.
Excellent! Very generous and polite.
By Chejanovsky E.
They fix my problem on time they take they job very seriously
By Johanna R.