Got fast response
Got fast response
By Narda D.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 340 reviews with 4 stars · Clear filters
Got fast response
By Narda D.
Very professional and helpful.
By Alice G.
Overall, it was good. One issue was, I had to show proof of graduation. Now, if you are younger, no problem but we are talking 40 yrs ago. I have never had to do this. Yes I understand the school is now closed but really? I did find my diploma but how many people could have? So, if I dont have this, I dont get job? Alittle harsh?
By kimberly R.
Application was a long process with so much details captured. But, the experience turned out to be good and responsive. Overall it was fine.
By Kalyan S.
The process of completing the forms was straight forward. I was a bit confused since the email from my employer talked about including email addresses for the employment history section. There was no employment history to fill out in the documents. I called customer service at Sterling and was told that I did fully complete all the documents. They were very pleasant and helpful.
By Kathleen R.
It was somewhat easy, but could be easier to get through
By Kimberly C.
user friendly site, helped in my issues, quick response to my escalation.
By Shweta K.
My information was not submitted so I have to reenter my employment history. As far a responding back to my email I give you all 5 stars Thank you so much for responding within 24-48 hours.
By Dionne A.