Prompt response
Prompt response, good coordination and resolution to inquiries.
By Amanda E.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
Prompt response, good coordination and resolution to inquiries.
By Amanda E.
This was an easy and seamless experience.
By Brad
The information requested was familiar and easy to provide.
By Dawn
The whole process was smooth and easy to understand, the customer service was always reachable and willing to provide updates. My only suggestion will be to have a different portal layout that can offer process updates, indicating which steps have been completed or are still in progress. Thanks for the service. Really exceptional.
By ELIO G.
The agent was very helpful and polite
By John W.
The website was easy to navigate,
By Yves H.
A step-by-step guide to fill in the required information and documents. I have received a prompt response from the customer support team. Finally, able to track the status.
By Ramakrishna N.
Everyone at Sterling has been very helpful and courteous, pleasant to speak to.
By Ana P.