My problem was I did not follow EXACTLY…
My problem was I did not follow EXACTLY the instructions correctly. Once I received my form back twice I finally contacted the support team and she was EXCELLANT at guiding me thru the process.
By Kevin P.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 340 reviews with 4 stars · Clear filters
My problem was I did not follow EXACTLY the instructions correctly. Once I received my form back twice I finally contacted the support team and she was EXCELLANT at guiding me thru the process.
By Kevin P.
Supervisor was very patient explaining task and information. Still learning
By Geralyn G.
Easy to work with just some documents are very hard to obtain if not impossible for past work that have closed their doors for good. Other than that everything has been very smooth and promt
By Ryan J.
it was a smooth experience
By Pooja D.
The check was very thorough and emphasised reliability. However, the process dragged on a bit and I would have appreciated if additional requirements were clearly stated at the start of the process.
By Toyin
Good customer service and quick resolution to my issue.
By Redwine C.
Staff, took the time to work with me and explain everything throughly. However, this process was very long and I am still waiting to hear from Corporate where I stand with employment. Thank you for all your help and keeping my information private.
By Console M.
Response from Sterling, A First Advantage Company· Feb 7, 2023
Thank you for this review. We will pass along your feedback.
the operator was understanding, patient, and helpful. I had to correct an error in my references and issue was resolved quickly
By mia K.
Response from Sterling, A First Advantage Company· Feb 7, 2023
Thank you for this review.