Sapphire ResortsReviews of staysapphire.com

It is unfair to be stuck in a situation like this. Signing something that wasn’t properly explained, only to have customer service dismiss your concerns, is unacceptable. This experience leaves you feeling unheard and trapped. We urge others to be cautious and avoid going through the same challenges with this company.

I was invited to do sales consulting at sapphire by an employee. The front of the operation looks somewhat professional. I noticed there was a back room of only black people wearing primarily red clothing, basketball shorts, and even pajamas. One of their employees was reprimanded by HR for stalking me on 5 occasions verified by video CCTV. A friend of that employee called the police claiming that I was waiving a gun around. I was arrested, a thorough investigation took place, all charges were dropped and the case was dismissed. I later did some digging and found out the ownership is friends with a freemason group I have won multiple criminal and settlement cases against which targeted me over a commodity I have equity in. No this is a trash company putting on a professional front as they are involved in things well outside of timeshare.

This company just doesn't care about its customers or doing the right thing. Don't fall for it. Sapphire Resorts will take your money, lie to your face, and then act like it's your fault for not being able to deal with the mess they created. Sapphire Resorts has been a total nightmare. Don't get involved with this company. We've been trying to solve a ton of problems with them, but they've been impossible to work with. They've even had the nerve to say that I'm the one who's refusing their help! The "help" they offer is completely useless. We've told them over and over about the lies multiple employees told us when we signed up. We've given them all the details numerous times, but they just don't care. They won't listen, they won't own up to their employees' dishonesty, and they won't even try to fix the real problem. Their best suggestions are a joke. They ask, "Why don't you just use your timeshare?" Well, we can't—that's the whole point. The very reasons we can't use it are the reasons we're so upset. Their other idea is for us to sell it. We're not doing that for two reasons. First, this thing is worthless. Second, we're not going to lie to someone else just so they can sue us later for the exact same deceptions Sapphire is guilty of.

We were approached in Vegas on August 2025. They tried to sell us on the idea of this program by offering promos like 200 dollars towards plays at the casino....said we could asy no and that would be it. The sale rep kept pushing us to buy this time share. We kept telling him we couldn't afford it. After recovering the gifts. The 200 dollars was at a slot machine that u couldn't win actual money on. It was only the promo slot machines total scam just to get you to buy...

This company traps you in contracts. Their services aren’t worth it. Avoid them. Would of been zero stars!!!

We want to share our experience with Sapphire Resorts to warn others about the lack of service and support we’ve received since purchasing a timeshare membership. Unfortunately, our experience has been nothing but negative, and we feel completely let down by the company. Since buying the timeshare, my family and I haven’t been able to use it as promised. We were led to believe it would be a great opportunity for family vacations, but that hasn’t been the case at all. On top of that, we attended two meetings to upgrade our membership for more points, but when we politely declined, the representatives became rude, nasty, and unprofessional. It was an upsetting and alarming experience that made us lose even more trust in the company. We’ve tried countless times to speak to someone about our concerns, but no one has been able to help. Now, we’re stuck with a timeshare that doesn’t meet our needs, and we just want out of it. This is not a company we would recommend doing business with. We hope they will take this timeshare back and put an end to this frustrating experience8

Absolutely A total nightmare everything that they offered us was just to get us to sign the paper and they offered to give us time to think about it and the only one I X amount of dollars down so we did that then we come to find out they didn't honor the trips the $100 dining credit was for $2 here $4 there these people are like the used car salesman of timeshares I wouldn't recommend anybody doing this the process was approximately 4 months to get back my initial investment with my bank it was just ridiculous you call one office then they transfer you to Las Vegas and people in Las Vegas don't know the people in Orlando the people in Orlando says have the person in Orlando Works in Las Vegas don't even waste your time just spend the money and book it yourself straight garbage I wouldn't to recommend this for anybody

We feel we were coerced into signing a contract we did not want. We were held for approximately 6 hours until we signed the contract. We are extremely disappointed with the timeshare company. They made promises that were never fulfilled, and their dismissive responses to our complaints have been frustrating. We’ve spent over $12,000 with nothing to show for it, and they continue to demand more money to fix what should have worked from the start. Their refusal to cancel our membership or provide a refund feels unethical. All we want is to end this membership and move on. This has been an awful experience. Hope the right person muldn accts on our request.