Security Service Federal Credit UnionReviews of ssfcu.org

Very rude experience I went there when it was blazing hot outside so i decided to go in too get the rest of the money my dad needed so i go in i wait a few mins which is fine i come up too the counter i tell the lady i need to pull out 160$ and she says okay i enter the card my dad gives me she asks for my id she says which account i want too do credit i tell the lady she says sorry you dont have enough in your account... ( mind you im putting my dads card in the machine says his name) apparently it pulls up my security service account i call my dad and explain too him whats going on were both confused at this moment she knew she messed up. So then i tell the lady are you trying MY account and she says yes... so then i tell her okay you need to do his account she denies me how stupid im on the phone too my dad i legit called him right in front of the lady and she still did not do anything how stupid!!! fire this lady it was Wednesday at 3pm september 9 2026 as i walk in she was the one too the left very unprofessional!!!

I've been a SSFCU customer for probably 15 years? I've been very, very happy with their products & their customer service. I have multiple accounts & have made countless changes to my accounts over the years. SSFCU has never messed up an account or payment. Their online portal is incredibly easy to use. Their fraud detection is wonderfully useful. They communicate via text and phone about strange charges; a simple YES response turns my card back on; there has been fraud and a simple NO cancels the card & opens a new card for me. The bankers have always recognized me. Due to a somewhat recent head injury, I need a quiet environment; when I walk in, the bankers turn the music down or off and offer a private, quiet office for all my banking needs.

Control account was compromised 14 times in 5 months

I co-signed a vehicle loan for a friend who sadly passed away, and I refinanced the vehicle to take over the note. Since then, the experience has been nothing but frustrating. While the refinancing process itself was fairly standard, I’ve repeatedly had issues afterward. I’ve been asked three separate times to provide proof of insurance because they “can’t locate” the documents. Most recently, I received a notice from the county tax office stating that the VTR-262 Affidavit of Heirship was completed incorrectly—the decedent’s name was left off the form, an error made by the lender. Customer service has been terrible. I’ve had to wait on hold for long periods nearly every time I’ve called. You cannot reach anyone locally; everything goes through a generic 1-800 number, and each call requires re-explaining the entire situation from the beginning. Overall, the service has been extremely disappointing and has added unnecessary stress during an already difficult situation.