Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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180 reviews
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The United States Social Security Administration is an independent agency of the US federal government that administers Social Security, a social insurance program consisting of retirement, disability, and survivors' benefits.
Social Security Administration (ssa.gov) has 180 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
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Well I started working and you guys were supposed to send me a letter then I call back to say I didn't receive a letter to get old we don't send letters to help you figure yours you have to do that. We'll you guys need to retrain your employees
By Tammi A.
I called the SSA in Gastonia NC for questions about an overpament. After about 25 min waiting I was connected to Ms. Mauney. She really need to rethink her position with th SSA. She not only was unable to answer ANY question I had, She hung up on me in mid conversation. This person is not fit to assist ANYONE. She is the rudest person I have ever spoken to with SSA. I did call right back and waited another 25 min. I spoke with Ms Noel who was able to assist and was pleasant when doing so. This is NOT the job for a person like Ms Mauney. When working for a government office or anywhere, treat others as you want to be treated. I don't usually even write reviews, but something needs to be done with this person. She is HORRIBLE!!
By Lassaundra P.
Awful, just awful. I called THREE times, and the first two, I got cut off after almost 10 minutes. The third time, I got a hold of an agent, and got cut off AGAIN! The fourth time, I got an EXTREMELY rude representative named Ashley. Her attitude was one of TOTAL control, dictating what the previous representative should have been and not been doing, ending each sentence with, "I can tell you that!" Then she snapped an evil, mean spirited, "I'M SORRY!" Since I am only one of the MANY reasons she has a job, I think she owes her callers a little RESPECT! Shame on Ashley! I hung up. She had me close to tears afterwards. This woman ought to hang her head in SHAME!!!
By Beckie B.
Website to create an account freezes up.i need account for banking purposes.worthless.ssa always finds a new way to screw people.
By Karl-
Ridiculous AI please go back to old school now if they can't find you I have to do a visit tomorrow. Ugh so irritating.
By Jason K.
Came into the north las vegas office to have documents stamped and received. Amanda and Ruth were working the door in orange cardigan. They insisted that I couldn't get my documents stamped and copied as they have been lost before. They were rude and nasty. And basically said that I will be waiting. Then gave the wrong check in info to make sure I was waiting. No one wants to sit for hours unnecessarily but if you have had documents disappear you take them directly in. Do better ladies people are going through enough we don't need the attitude especially when I didn't lead with one. I needed to drop it off based on previous experience. I shouldn't be punished because you feel im an inconvenience.
By Karla A.
A friend of mine applied for retirement but did not like the deal she was offered, subsequently she opted to return the money and wait for one year after her official date to retire. She has been waiting months for a "letter" she needs to return the money, and the hicks in the office keep putting her off. Obviously they want her to take the money and the crap deal tshe was offered and live with it, She says "up yours with your deal, send me the shit letter I want to retire NOW". Got it?
By JRM
Had an issue with my filing for my ss benefits. Unreal you can not get a live operator in N.J. you can but you have to go thru hell to do it. You need to make an appointment to get a live meeting at your local ss office, not gonna happen! After trying for sometime I finally was connected to an operator from California, told her that I needed an appointment at my local ss office. She searched all of NJ, NY, and Pennsylvania and said there weren't any available, she could not believe it herself and imagine she works there. She was very nice and professional and was able to get us a phone interview a few days later. We got a call a few days later from a super nice ss employee from Rhode Island, she was professional and super friendly. She answered all my questions and solved all my questions and concerns. The online SS really needs to get there act together especially here in NJ. You need to get a live operator when you need one and not just an AI robot that hangs up on you when you insist on one. I have worked all my life since 18 years old seven days a week I'm now 65 and have paid into the system all that time. It's really sad to be treated as if they are doing you a favor.
By Harry M.
