Social Security AdministrationReviews of ssa.gov

Racine social security office is a poor excuse for so called professional government business! They lazy and at this point very comfortable in their jobs due to the fact the found a way to lie to disabled people in order to get the out of their faces and off the phones. They are hurting the disabled instead of helping.

My wife and I had a telephone appointment scheduled by SSA a month ago for 9am this morning to verify our 42+ year marriage. Nobody called. I called the local office, after 15 minutes a recording said to call back later and hung up. It's now 10am and still no call. For whatever reason she can't complete here family benefit online from her account even though we've been married over 43 years and have been filing taxes every year. The local SSA office even had us come in to update here name change from 1984 only to tell us they already had it. All of the info they need the government already has from my 12 years in the military, but they don't talk to each other because that would make sense. The SSA needs immediate help from DOGE. Still waiting.

SSA website is not that helpful to us seniors at all. Whereas previously we could walk into an SSA office, now they won't let us in without an appointment. SSA requires us to use their website to get all services. I tried to apply for Medicare by pressing the Apply Online link. After submitting the form, I simply got an error which read: "We cannot process your request. We are sorry for the inconvenience, but we cannot process your request online. If you live within the U.S., our territories or commonwealths, you may call our toll-free number, 1-800-772-1213. If you are deaf or hard of hearing, call our toll-free "TTY" number, 1-800-325-0778. Representatives are available Monday through Friday from 8 a.m. to 7 p.m." If we need to call the 800 number, why is there the "Apply online" link? Calling the toll-free number proved totally useless; it simply played recorded announcements. This is a US Government agency that is meant to serve the senior citizens who worked and paid taxes all their lives. At a time when they need the help that they paid for, there is absolutely no help. I had mailed a paper copy of the Medicare application two weeks ago to an office that is fifteen miles from my home, but there is no way to find out if they got it! And without knowing if they got my enrolment application, I can't decide whether to buy medical coverage through my spouse's employer or not. And tomorrow is the deadline for their Open Enrolment!x The SSA employees maybe professional and helpful people, but the system is not helping senior citizens at all. Keep in mind, most senior citizens have mobility and other health issues, and many have digital challenges, too. Mandating appointments, requiring seniors to do just about everything online, making it impossible to do certain things online, and making the scheduling process so complicated are issues that bring more misery to the lives of a lot of seniors.

Another ridiculous federal agency... I want to file for social security, but I know that if I file online, I would still have to call someone to get my questions answered during the process. I called early enough in the day, but apparently, all the employees are playing video games while getting paid to "work" at home... The original message told me to expect a hold time of 100 minutes - I've now been on hold for over 4 hours. .. Pretty sure their goal is just for us to give up. I have to wonder, are they unable to do their job because they have too many of their staff checking to see if we are saying anything that is true but deemed "misinformation" on facebook?... I guess I'd better take down my post about men not being able to get pregnant. I worked for the government and I may have to revise my estimate based on my years there, that for every one federal worker who works, there are at least 10 who just kind of hang around.

I have been on hold now for 3 hours and 13 minutes. The music keeps playing and message every 4 minutes says my call is important to them and someone will answer soon. I believe there system is broken. No other phone number to call but 800 772 1213.

I was calling on behalf of my husband. When the rep answers me, and he told me to talk to my husband. Before my husband can give him his answer. He hangs up. What kind of people work in security. Do have any consideration that they people talking is old and can barely hear them. Those employees they think them they're above the law. No manners. What a shame.

Been waiting over 2 hours to just make an appointment. Service is so sad Said to go online. I did and online said to call. Unreal

I'm a "Rep Payee" for my disabled sister's benefit. Repeatedly the SSA suspends her benefit for the lamest reasons, like, her landlord forgetting to cash her rent payment and the money sits in her account. Most recently, her group home returned SSA's mail to sender and they suspended her again. I've called four times and spent a total of SIX HOURS on hold. The first time I spoke to an agent who couldn't find any problem but promised the issue was resolved. When at the end of the month my sister's payment was not received I called again. Twice I was disconnected after 30 minutes of holding. Another time I was on hold for OVER THREE HOURS and finally hung up, exasperated. Once again I'm on hold listening to an endless repetition of mind-numbing messages. I am truly ashamed of being an American whenever I deal with SSA and have great pity for all my fellow citizens.