SplashLearnReviews of splashlearn.com

Response from SplashLearn· Jun 8, 2026

Hi Decanio, we're sorry to hear about your experience. We understand how frustrating it can be to be charged for a renewal when the platform was no longer the right fit for your child. We're also sorry to hear that the outcome of your refund request did not meet your expectations. We'd appreciate the opportunity to take another look at your case and better understand what happened. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.

Response from SplashLearn· Jun 8, 2026

Hi Ron, we're sorry to hear about your experience. We understand how frustrating it must have been to encounter access issues, receive a charge you weren't expecting, and then feel like your follow-up messages went unanswered. That's not the experience we want for any family. We'd appreciate the opportunity to review your account, including the communication you referenced regarding the free months, and better understand what happened. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.

Response from SplashLearn· Jun 8, 2026

Hi Jessie, Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling uncomfortable and frustrated. We understand how receiving multiple calls and messages in a short period of time after canceling could feel overwhelming, and we're sorry that our communication approach did not meet your expectations. We'd appreciate the opportunity to better understand what happened and learn how we can improve. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.

Response from SplashLearn· May 27, 2026

Hi, We're really sorry to hear about your frustrating experience with SplashLearn. We understand how important it is for lessons to feel clear, engaging, and easy to manage in a classroom setting. Your feedback about problem explanations and lesson assignment difficulty is genuinely valuable, and we’ll make sure it’s shared with our product team as we continue improving the teacher experience. Thanks so much for sharing this!

Response from SplashLearn· May 21, 2026

Hi Brandon, We're sorry to hear. That's not the experience we want for any of our families. You can cancel your subscription anytime directly from your account. Here’s an article for your reference:(https://support.splashlearn.com/hc/en-us/articles/12275167904018-How-parents-can-cancel-their-SplashLearn-trial-or-subscription) If you're still running into trouble, refer to the link (https://support.splashlearn.com/hc/en-us/requests/new) to contact our support team, and we’ll take it from there.