Spirit HalloweenReviews of spirithalloween.com

Customer service is a joke had to call multiple times with one rep leaving me on hold for over 40 minutes. Finally after hanging up and calling back a rep tells me my order can't be cancelled even though it has never been shipped and has been sitting there with a label created for over a week. Now they also tell me that one of the items in my order is not available. I just wanted to cancel the order because I needed all three of the items but they wouldn't let me cancel. I will never buy from them again, there are plenty of other places to buy from. Stay away from Spirit Halloween

DON'T GO, Shop AMAZON instead! I could be here all day with the number of issues/complaints I have, but long story shortened there are some RUDE, DISRESPECTFUL employees and also the Manager. Employees will hover over your every move- making you feel very uncomfortable as if you have done something wrong or going to. The manager will only take sides with the employees when there is a problem- even getting combative. AGAIN, DO not Buy from SPIRIT HALLOWEEN!!

I would really give them a - 10. They are horrible. The customer service is terrible. They are not helpful at all. I'm most definitely will never purchase from them again.

Sprit Halloween is a disappointment. The costumes look nothing like the pictures. The corsets are absolute garbage there is no support the sizes are not right, my costume came in broken and was none refundable this is the last time I purchase something from this store. The store itself is dirty I walked in and there was a bunch of dirt on the floor. The staff are not helpful.

This company doesn’t even deserve one star. I ordered my daughter’s costume October 3rd, right after it was restocked and while it was still showing as in stock. I even paid extra to make sure it arrived by October 16th. By October 11th, the tracking still hadn’t moved, so I emailed to check in. They told me it was out of stock and that since I didn’t email sooner, I couldn’t get it — even though I ordered when it was clearly available. Then they changed their story and said it was actually on its way but would just be two days late. Two days before that new date, I emailed again because tracking still hadn’t updated, and they told me the order was lost and that I’d get a refund within 21 days. So basically, they took my money, gave me three different stories, and now I’m left without a costume a week before Halloween. Terrible customer service, zero accountability, and no urgency to make things right. I’ll never order from them again.

I would give zero stars if I could. I purchased a costume online to pick up at the store. They only held it a couple of days and then cancelled my order. However, they never refunded me. I had to call and spend over an hour on the phone waiting and talking to an agent who ended up having to refund me on PayPal although I paid with my Visa card. Will never shop there again, period.

This is the second year I order from them and pay the extra shipping for my costumes to be here on time, and they don't arrive on time, or by the day they're supposed to arrive. What am I paying extra shipping cost for.

I wonder in what universe kids go from a size xl in kids (12-16) to an adult medium. It's impossible to pick a themed costume for a tween. My 12 year old is so disappointed. Perhaps this is an age when kids can get less interested, but mine is still very much a child and I like it that way. We went through Poppy Playtime disappointment, Amazing Digital Circus disappointed, then FNAF disappointment before giving up. He nearly cried. Do better. If it's out of your direct control, advocate for your customers. You ruined our Halloween spirit 😮‍💨.