Poor quality with no customer service!
The best thing I can say about Spirit is that the in store employees are friendly. It is true they have a lot of animatronics on display but never in stock. They are always getting in new shipments but never seems to be the animatronics. I purchased one and it came with 2 right hands . The zombie squad said we can’t help return it or exchange it at the store because they don’t have replacement parts. I also asked about 2 other products that are not working properly because they are the experts and they said that they don’t k ow what the problem is! As much as I hate to say it, I think my shopping days at their stores are done. Just a bunch of garbage with horrible customer service!! Mary B Anoka Mn
By Mary B.
Response from Spirit Halloween· Aug 30, 2026
Thank you for taking the time to leave your review. We appreciate your feedback and are continuously striving to create a better experience for our guests. We kindly ask that you reach out to [email protected] with more information so we can further assist.




