Awful customer care! Still waiting on my pending withdrawal and an update from security team!
I won big and I’m feeling like I’m getting scammed to not get paid. Got asked to verify account so they could release the pending withdrawal, I verified uploading the docs via the game as requested, had a response that one of them wasn’t original which is a phone bill downloaded straight from my phone app provider Chased this on live chat with customer service (which by the way awful) only got answered with copy and paste answers, been chasing this since Sunday, I got frustrated because I feel they giving excuses not to pay out my winnings, I said I just wanted my pending withdrawal and close the account because the way they are handling it’s awful, but before closing the account I want my money, I know by law if you decide to close the account they need to release your funds because you won then legitimately, this lady Izzy went ahead and suspended my account without my consent when I specifically said I want my money first and then closed it. She went ahead and suspended and closed the chat with a copy and paste company goodbye I thought that was extremely disrespectful and rude, gave more suspicion that they are trying not to pay me. I emailed security team with the documents again 2 days ago to verify the account once and for all and had no response or update. I emailed customer yesterday regarding an update of what’s going on and where’s my money, no response or update either, I feel like they slowing attempting not to pay my winnings, it’s £4500 I can’t just let go, I won fairly on their casino but it feels like they are dragging this not to pay, this is not nice, I just want my pending withdrawal and don’t want to play or deal with them ever again, awful customer care, You good while u deposit and playing, once you win big this is the awful treatment you get, security team doesn’t even email you to update on your account you need to chase which is awful, when you chase customers services don’t know or care just copy and paste robot answers to look good, I have every conversation in case I need to raise this further, it’s a shame the customer care it’s awful like this I just want my money Filled a complaint too from the way I was treated and how I feel my account was suspended to try and shut me up Awful customer care! Don’t play with them! Cause if you win big this is how they act
By PD