Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
46 reviews
SpinfinitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Spinfinity is listed under Gambling.
Spinfinity (spinfinity.casino) has 46 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 18 reviews with 1 star · Clear filters
I cut my hand real bad trying to open the wind spinner.
By Sue B.
Response from Spinfinity· Dec 27, 2024
Hey Sue! I am sorry to hear about your hand, this Trustpilot page is for Spinfinity Casino however Feel free to check us out at https://spinfinity.casino/
What a joke they are a scam they say they verified u by getting your deposit your ID socials ect # and froqdnt n back of your credit card with no intension on paying you wat casino doesn't have cashiers on weekend then come Monday withdrawal day and the cashier's sight is not working n all I get from support is if we get it fixed or wen it comes back up maybe it will pay you this is wrong I feel cheated n lied to then they won't give anything to compensate they jus say keep playing your balance is high still but you can only cash out at 300 n then you loose restt of your earnings
By Angela Jordan C.
Response from Spinfinity· Oct 15, 2024
Hey Angela, Thank you for your feedback, I am sorry to hear about your experience with us and the delay in your withdrawal. With regards to the verification: Before any withdrawal request can be processed the customer is required to make at least one successful deposit and present their identification documents Our systems are currently undergoing updates, which I do apologize for, this has caused delays for all our players waiting to cash out, but we are trying to get this up and running ASAP and as soon as it is, you will be in receipt of your well earned winnings!
This site is nothing but a scam ..it's comical when they try to justify that they don't manipulate the games...yeah right. .believe everything you're told on the internet...BAAHAAHAAHAAHAA.. WHAT A JOKE.
By El M.
Response from Spinfinity· Jan 30, 2024
Hi El, I hope you are well, I can assure you we do not manipulate the games as that would be unethical and also illegal Fair Gaming is of paramount importance at Spinfinity. We are fully licensed and our games undergo intensive testing on a regular basis. Spinfinity utilises Real Time Gaming (RTG) software, one of the leading providers in iGaming market. To assure the integrity of our games, a certified Random Number Generator (RNG) is always used to determine the outcomes of our games. Whether it's a spin of wheel, a roll of a dice or a hand of cards, in each event a RNG is utilized to ensure compliance with relevant standards. The system has been rigorously tested by running tens of millions of games and examining their results. Our games are also independently tested monthly by TST (Technical Systems Testing) - an internationally recognized body that carries out independent tests to ensure the fairness and accuracy of casino games.
USER : Pardan88 They owe me in Spinfinity casino - $4390 and in Cherryjackpot casino big win - $50415 Unfortunately I'm not able to receive my win from both casinos for the past 4 months. They asked me for extra documents, after my account was already verified, which include a video of myself which I sent them. On Aug 2nd 2023 they sent me an email that the 3rd party ( game provider) investigating my win but since then all they did is to close my account. I submitted a complaint at casinoguru and they reopened my account. Unfortunately, Im still not being paid with my winnings on both casinos
By Dani
deposited around $2k over the past few days. It's very clear that big wins and payouts don't happen until you have spent just about every dollar. then it goes back to massive amounts of empty spins. Save your time and Money and stay away from Spinfinity.
By New G.
Response from Spinfinity· Jan 30, 2024
Hi New, I hope you are well I am sorry to hear about your experience with us, would you be able to provide your casino username and I will be more than happy to review the account and see if there is anything we can add to get you on to a winning streak
I want to five a 5 stat review because everything was great until proof of address. I had gotten a NDB of 40 and I met the play thru requirements. Then I went to cashout the 200 that was allowed for that specific bonus. I was then told to verify my identity. Which I expected and had no issues with providing the proper documents ect. Well I've now sent in 4 different proof of addresses and they keep giving me the run around on it Stating that I need one that's current and not outdated which I've provided. Then I was told it was an acceptable document then the 2 business days needed for approval go by and as soon as I'm supposed to receive my payout I get an email saying that my proof of address is not current and over 3 months old which is false its dated in the last 30 days
By Derek N.
Response from Spinfinity· Jan 30, 2024
Hi Derek, thank you for your feedback and I am sorry to hear about your verification issues - was this issue resolved? If you wish to reply in the comments I will be more than happy to look over the account if it has not been
Terrible casino when it comes to payout. They use the most stalling tactics that I have ever experienced with any casino😡😡
By Tony Van V.
Response from Spinfinity· Jan 30, 2024
Hi Tony, thank you for your feedback and I am sorry to hear you have not had the greatest experience with us. Would you be able to provide your username below and I will review the account and see what has happened with regards to your pay out
Terrible site to win money. There withdrawal process is slow as hell. I question the positive reviews on here. I'd avoid this casino if I were you. Slots rarely payout and when they do they drag their feet like no other casino I've ever seen. Terrible experience.
By Jon
Response from Spinfinity· Jan 30, 2024
Hi Jon, Thank you for your feedback, we appreciate any kind good or bad. Our withdrawal process is that all winnings will be sent and approved within 3 business days once the account has been verified. If you would wish to send over your account username I would be more than happy to review the account and see why your withdrawal was delayed
