The support I got was great
The support I got was great. I need help and they provided it and helped me out right away no questions asked
By Chris G.
Monday, November 9, 2026 · Customer reviews of US businesses
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540 reviews
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Spider Farmer supplies high-quality indoor grow equipment: led grow lights, grow tents, ventilations etc. Worldwide warehouses and shipping, 24 hours customer service.
Spider Farmer (spider-farmer.com) has 540 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 290 reviews with 5 stars · Clear filters
The support I got was great. I need help and they provided it and helped me out right away no questions asked
By Chris G.
This should've been a no-go, ended up being amazing! Like so many things that happen on the cusp of new developments, the legalization of home-growing in Germany, led to an unexpected inventory Wipeout, that Spider Farmer went into overdrive to maintain constant updates, reassurance and professional, friendly customer service 👍. They accredited for their shortcomings, they remained transparent and kept me up to date, even going as far as to reach out on their own accord.
By Keith A.
Best customer service ever period no prolonged process for replacement warranties ..beautiful company I pray you continue to thrive.
By Ytljozwick N.
zuerst etwas auf lieferung und infos warten müssen, nachfrage ist halt durch die decke seit 01.04. :) danach guter kontakt und sogar viel schneller geliefert als versprochen. würde da wieder bestellen.
By Olli P.
My order arived in a very short time, and everything looks amazing. I had questions about how to use smart controler. I wrote to them an email and got a response that very same day. I wouls definetly reccomend to everyone, and i will recomend them to my friends. And im sure that i will buy from them in the future.
By Kristijan M.
Response from Spider Farmer· Apr 2, 2024
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
All expected kit arrived promptly, and so far ( a week in) looks of good quality. I didnt understand the instructions for one bit of kit but had a response to an emailed query within 24 hours which resolved my difficulty.
By Andy B.
Response from Spider Farmer· Mar 24, 2024
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
Spider Farmer Amazing and sincere customer support ! Blazing fast shipping with quality packaging, this company treats you like family with quality products ! Thank you
By Michel B.
Response from Spider Farmer· Mar 21, 2024
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
Great customer service!!! Took care of me. Great job.
By sean N.
Response from Spider Farmer· Mar 21, 2024
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team