Spider FarmerReviews of spider-farmer.com

I placed an order the courier left the parcel in an unsafe area and it got stolen the courier has admitted fault yet spider farmer keeps telling me 10 more days thats when they eventually reply its now been nearly two months and I have not recieved anything yet they were very quick to take the money UPDATE so sent email as requested today 20th of August hopefully this will be sorted out will keep updating !!!next update!!! 31st of august Still waiting supplied everything they have asked for and now getting no response again Next update 8th of September Once again I'm being ignored there offer was for me to pay an extra 50 % and then they would send me the product this really is a joke how can they even start to think this would be acceptable ?? It's now the 17th of September and have had no reply for 2 weeks they are just ignoring me again guess it's time to start putting reviews about this on all review panels ITS NOW THE 26TH OF SEPTEMBER SPIDER FARMER ARE TOTALLY IGNORING ME AND HAVE NOT REPLIED TO MY EMAILS THIS BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH BUY AT YOUR OWN RISK

Purchased from Amazon in Dec 2019, my SF4000 started shorting out last month before quickly dying the same day. Emailed Spider Farmer Support, however after a week of waiting for a reply without success decided to investigate the problem myself. I'm no electrician, and after hours of inspection found the problem to be with an electrical junction “Tee-Piece” Whoever had wired the product at the factory hadn't screwed one of the wires into place and left it too long. It was melting the surrounding plastic, which eventually caused the connection to sever. After a morning wasted trying to find the problem myself, found the Spider Farmer online support who informed me as it was over 2 yrs old, my warranty wouldn't cover a replacement light but only the spare part I needed. I'd have to pay the shipping fee of $24 to get it delivered, though, because their warranty says that's all they can do for me. I wasn't happy about it but begrudgingly paid the invoice they immediately sent me, however, they did apologize for ignoring my email for a week. That was nice. 6 days went by without contact. I emailed the support again to find out where my part was, and to my amazement I received this reply a day later: “Hello, I checked with the repair center in the United States. No accessories for sf4000 models so i will mail the parts to you from another country please wait patiently this may take a while Very sorry that I did not reply in time I am sorry for the inconvenience caused to you.” They hadn't even got the part I needed in stock! Remember, they charged me for the shipping fee the week before. I paid that fee immediately! Isn't it strange how Spider Farmer send invoices immediately but ignore any complaints about their product? I asked what they are doing about this debacle, but was only offered “discount” on future purchases. Yesterday I asked when the part will be delivered, only to be given a tracking number with no explanation of which courier it is with or when the part will arrive. It is almost a month since I first contacted them. The tracking number is not registering at any courier service I know of. I highly doubt it has been dispatched. Their support blamed “Labor day holiday a few weeks ago” for “inconvenience caused to me.” Do what you want to with this information, however it is all true and I have all the emails to prove it. If you do buy a light from them, pray it was put together properly at the factory because if it wasn't, as mine wasn't, they will lie and gaslight you til the cows come home rather than help their customer. TERRIBLE service!

I bought a 2x2 complete setup through one of their vendors or whatever it is for $379 and I reached out and told them I haven’t received any of my products or any information on my order but my money was taken. The only thing they told me to do was contact PayPal which I already did and that’s how I found out money was taken but that’s not the problem I want my stuff I ordered and they don’t want to ship. They said they looked up my name in the order list but I never even sent them my name or address so how can they address the problem it dont make any sense. They won’t help at all customer service isn’t that great.

Ordered fan, plugged in fan and heard noise like electrical component frying. Tried to contact company for replacement. Keep getting the run around. They say send video, my poor lighting caused the color of their product to differ, so they tried to say it wasn't theirs. Then they asked if it would work without the controller hooked up. Guess what no switch no run. The controller is the switch. These people don't even know how their products work. This is to update this review. Yes it did take more time than I would have expected; but in the end they came through with a working replacement. Thus I will still stand behind this company!

This company are currently buying good reviews. I had a mail from them inviting me to participate in a 'competition' in which the company Spider Farmer give prizes for the best reviews. Figure it out for yourself.

They took my money never even bothered to send a verification code just simply took my money and didn’t ship my item what hell man

Bought a new bar light when i received it i realised straight away it was faulty i requested a return label with a refund which i was refused they said they would only repair the device. So i agreed as as that was my only option i was promised id have my light back within 15 days which ultimately never happend 3 month later no light or refund this company is a scam the fact that they trade in the uk should not be allowed t because they trading standards are worse then china . they ignoring my emails and ignoring the fact they have my light i have no choice to report this as theft. DONT BUY FROM THEM PLEASE DONT EVER MAKE THAT MISTAKE THIS COMPANY IS THE WORST COMPANY IVE COME ACCROSS STAFF USE GOOOGLE TRANSLATOR. LOST 400POUNDS!!!!!!

Spider Farmer's location in Alhambra, CA is a sham. There is no office there, not even a fake storefront. Spider Farmer is a Chinese company that pays lip service to customer satisfaction, but provides absolutely no customer service whatsoever. I ordered a light by mistake and did not open the box when it arrived. They refused to refund my money and just gave me run around after run around. Their responses are poorly written -- written by Chinese people or by a Google translator. And they never addressed my request directly, which was simply to allow me to ship back the unopened box and to be refunded my money. The last straw was when they wrote that I was not eligible for a refund because I was past the 30-day return period. It took over 30 days of back and forth miscommunication; just long enough for them to tell me I was past the return period. They are unethical. I usually fight tooth and nail for my money, but I am aware this company has no US roots and therefore, feels no obligation to follow US commerce laws. DO NOT BUY FROM SPIDER FARMER. DO NOT BUY FROM SPIDER FARMER. DO NOT BUY FROM SPIDER FARMER.