© 2024 Charter CommunicationsReviews of spectrum.net

I am in disbelief on how awful Charter is. We had their services about 2 years ago, it wasnt the best but it worked most the time. We bought a house in the country and Charter was not offer there. I reached out to them and canceled my service. They had me pay my balance and told me to return all my equipment, I returned all my equipment at the charter in Kalamazoo MI and verified that I didnt owe anything. Here we are two years later and there is a bill on my credit for $400. I worked so hard to keep my credit clean, and they screwed it with a bill I never owed.

Spectrum.net is a unreliable service. High usage times are a nightly occurrence where the service is lost. Of course, right at a critical point in the movie. The sneak in increases in monthly services regularly by adding $3.00 to $5.00 every few months. They even go sofar as to send you a memo of how the have increased your internet speed at no additional charge. This has never been proven, as I live in an apartment building with a shared service. I only notice an increase of at least once daily a lost connection. Customer service is extremely rude! Paying $93.00 per month for a completely fraudulent service is just wrong!

Sudden increase in the bill. Customer service is disservice to the customers. Avoid getting their service. There are much better options now.

Below one star. This company does business illegally - advertises rates that are nonexistent - and does not credit the customer when outages exceed their guarantee. States that allow Spectrum to do business this way are also compromising their reputation. Its always shocking to encounter large companies that prefer to do business dishonestly.

pectrum Mobile's has misleading advertisements and deceptive practices. Spectrum claims to offer a phone buyout program up to $500 per phone, but this is far from the truth due to numerous hidden conditions. Firstly, there is a cap on the reimbursement amount, despite the promise of a $500 buyout per phone. Additionally, the process includes a soft credit check, and the reimbursement amount is contingent upon the results of this check. When I requested the policies that determine the reimbursement eligibility, Spectrum refused to provide this information. This lack of transparency and misleading advertisement is unacceptable. I expect Spectrum to honor their advertised promises or provide clear and upfront information about all conditions and limitations.

So, Charter Communications released a brand new promotion that claims to aid new and existing customers. This promotion is on their corporate website guaranteeing better speeds and more choices for their customers. One such option is getting the 1GB internet service for $40 when bundled with 2 lines of Mobile 'AND/OR' Video Service. Upon contacting Spectrum/Charter about this because I was confused about pricing and billing. I was told that this only applies to NEW customers, so the current existing customers who have been with Charter are pretty much shafted on this promotion as I wanted to bundle my Internet with 2 lines of their mobile service that I have for myself and my son. Their website does NOT state this is only for new customers. So now I am looking at a bill of $85 for my internet instead of the $40 a month AND a $95 dollar month for the mobile. The mobile I am fine with, but why is my internet bill NOT lowered to $40 and instead placed at $85? This is false advertising, I have even taken a screenshot of what is posted on their website. This is ridiculous, they claim to want to keep customers yet negate existing customers from being able to partake of the promotional deal!? 1/5 stars 1/10 for customer loyalty on this companys' behalf. This better get fixed or I would suggest we all who are existing customers take this up with the BBB.

I recently went with a different service provider. When I called Charter to cancel service, they informed that they don't prorate. Is it that no one there can do the math? I feel I've been cheated out of $95 dollars. Yes, Charter was charging me an exorbitant rate for crappy wi-fi, and I had just paid my bill. What's almost amusing is that the person at Charter was in for the hard sell, telling me how much I would save if I just put my cell phone, cable TV and my Internet with them. The fact that I felt like they stole $95 dollars from me doesn't make me want to ever do business with them again. Really Charter? If you want my business, stop ramping up rates and learn how to do the math.

The last couple of years Spectrum has sent me emails. This is due to another person called Jesus who has given Spectrum my email address without asking. He keeps on renewing his subscription. I try to contact Spectrum to please make them correct the info so I dont recieve emails but I can only talk to a bot. Marking as spam doesn't work. Why doesn't Spectrum send an authentication email before creating account? How is it possible for someone else to use my email this way? STOP sending me emails...