Great customer service and…
Great customer service and communication. Glasses were just what I ordered packaged safely.
By Chad T.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
137 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in Southern California, Specs Collective is an independent online retailer offering luxury and fashion-forward eyewear. We feature world-renowned names and up-and-coming brands, blending craftsmanship with modern design. With free U.S. shipping, worldwide delivery, and full prescription lens services online, we make premium eyewear more accessible.
Specs Collective (specscollective.com) has 137 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 120 reviews with 5 stars · Clear filters
Great customer service and communication. Glasses were just what I ordered packaged safely.
By Chad T.
I found the Mykita glasses I wanted fairly-priced at Specs Collective and although the German manufacturer was experiencing substantial production delays (months), Specs Collective kept me informed, gave me options, and a discount in recognition of my patience. The glasses finally arrived today, securely packaged, after they had provided me tracking details. Solid customer service in spite of the manufacturer's challenges and I would buy from them again.
By Stuart
Minus the wait for delivery from customs I am very satisfied with the service and the eyeglasses are exquisite. Brix
By B R.
My experience was great in every way. Since discovering the website, the brand and model of the glasses I wanted. The purchase process, the service (thanks Oliver) until the delivery in Brazil was very smooth and efficient. I felt confidence and complete satisfaction. I loved my purchase.
By Luiz P.
Great service! First time buyer. Will be back! I was kept informed thru the process as my product came from Italy and had a short delay - like 7-days. “Oliver O” contacted me to let me know about the delay. Gave me dates, etc. He underpromised and overdelivered…exactly my kind of service!
By Mike N.
Great Service!
By Gins
Quality is amazing and also the customer service! Before my delivery I had a question about sizing and to my happy surprise they responded right away. I recommend them to anyone looking for quality eyewear!
By FREDERICK T.
Amazing! I already own a pair of Kaelos Elliot’s and came back for a 2nd pair. Kealos Mittys. Oliver was simply outstanding to work with. He helped me to place my order and was prompt in answering all my questions, even about forecasted shipping. My new glasses came as projected today and the script is perfect and they are lighter weight than my Elliot lenses. They need a minor adjustment for fit which I can do here in NY. I will be sending my Elliot’s to specs collective to update with new script. Fantastic company with Fantastic service!
By leslie C.