Spartan RaceReviews of spartan.com

I had to cancel a race due to a family emergency. I even paid the extra insurance fee to be able to cancel for a full refund. They sent me to some scam company called "Refund.me". I filled out the application and then nothing.... Not a word from them after a week so far. I contacted Spartan and they said it was out of their hands. The crazy part is I paid the insurance fee to cancel to Spartan. But then the refund has nothing to do with them apparently. So now they have my money for the cost of the ticket AND the insurance fee. But somehow it's not their responsibility to issue me the refund. It's nothing short of theft and I hope there is a class action lawsuit soon.

Where to start.... Organized a ~30 person team run for the Fenway Stadion. Had many questions, almost none answered. No chat/live support agents; only email messages. Paid for tickets and Spartan Tabs for everyone but was never given an option to customize the tabs (which they advertise you can do). Sent a couple emails about it over the several months leading to the event about tabs but did not get a response. We'll see what happens, I asked to have the ability to customize them or cancel them. Guessing we'll all get the generic, "I earned this, Arooo", or whatever they put in. When trying to sub a runner, for some reason they charge $36 to transfer a ticket from one person to another. First, that's blatantly a fee for the sake of having a fee. Second, when I emailed them about waiving it for extenuating circumstances (injured runner), they did reply and make an effort to waive it, which I appreciate however, they instead canceled the ticket and gave a "coupon" for the cost of the ticket. Trying to use that code for a sub now meant the sub would have to pay more for the ticket than we had to for transferring it in the first place since the tickets are now >$70 more than they were when we first purchased them. So, instead of reducing the fee for my sub as I asked, they (unintentionally?) increased it from $36 to ~$84. There's still a few days to fix this before the race date, but I'm not holding my breath for help from Spartan.com. Shame that such a fun organization failed me and my team so much. Really hope they realize that customer service, even at the bare minimum, should be a priority for them.

Absolutely appalled at the Spartan's Customer Service. Will never use them again. There are other races!! I was registered for the Spartan Kelowna with cancellation insurance. Due to the Kelowna fires in August, the event was cancelled. I have been trying to get a refund for the race and have been bounced back and forth between departments more than 4 times. Nobody to call or speak with and not refunding me. I have litterally begged (by email) for a call from management but nothing, I have used the chat system, again nothing. As a returning competitor, I have to say how disappointed I am in their management. They were very efficient to take my money but impossible to get a justified and insured refund.

Dopo un mese in cui ho ingurgitato la mattina questa bevanda magica preparata con la polverina che mi hanno spedito, nonostante le promesse di aumento della voglia di fare ed energia nulla è cambiato in me! Non ho chiesto il rimborso dei 68 euro spesi perchè non avevo voglia di perdere altro tempo. Non fatevi abbindolare, non funziona!

Betrüger Firma! Geld von ausgefallenen Rennen wird entgegen geltenden Recht nicht erstattet

Race was ok. The organisers are an absolute shambles. I must have sent 20 (& counting) messages ALL of which have been ignored. I can’t access any race pics at all and not a single human being from spartan will help in any way shape or form. Would NEVER deal with these people again and I’ll be blasting them over the internet as much as I can.

Perché nessuno è mai andato a denunciare questa truffa ? Io lo faccio. E ora di finirla di queste truffe che rovinano anche il mercato di gente onesta. Dove si nasconde questo tel uomo di M con un falso nome di Filippo ??? Maledetto !!! Certo sua madre era impegnata sul marciapiede, mica poteva insegnargli il senso dell’onestà !!!

Siete dei ladri truffatori Il vostro prodotto è assolutamente inefficace, spero solo non sia anche dannoso Dopo aver assunto due confezioni di Spartan reds non ho notato alcuno dei tanto vantati risultati Anzi! Ho comperato sei confezioni, mi sono lamentato ma nessuna risposta! Butteró nel cesso le scatole rimanenti Ladri!