southwestvacations.comReviews of southwestvacations.com

I initially called the number to confirm that transportation was available from the airport to the resort (50min) and was reassured. Once booked we were contacted by the resort to confirm our reservation and ask if we needed transportation as iti isnt provided by booking third party. We were then quoted a 200 one way for transport and call the southwest number again. They confirmed there was no transfer and the price. However after 3 people and hours on the phone we were told a travel credit, for the total amount, would be awarded if we wanted to cancel but no other form of compensation, as we needed to book direct hotel to get the transport. They said they supervisors "dont get on the phone" and to submit a form to loyalty for consideration. In the form they admitted responsibility for misinforming us but wouldnt be doing anything for it. Once i responded to southwest they told me they dont deal with or override anything the getaways does. So long story short unless you want a useless credit that doesnt even work towards flights alone, avoid GETAWAYS at all cost and just book separately and direct.

I went online to Southwest Getaways and booked a Las Vegas vacation package for airfare and hotel. Once I got thru the process and paid at checkout, the website gave me a trip confirmation number, and then threw an error message stating part of my vacation did not book. They charged my credit card right away. I immediately called SW, the agent told me he didn't know what happened but would cancel that trip and try to book it manually over the phone. Guess what, the Agent booked it manually and another error! Now I have been charged for 2 Las Vegas vacations with no actual trip booked! I have over $3000 on my credit card and have been trying to get a refund for these charges from them for two weeks now and they tell me it could take upwards for 30 days!! Real good scam they got going. They charge you and don't provide a vacation and then get to earn the interest for a month off the money they charged you! I will be contacting the Attorney General to complain about this scam! Never again and I will make sure everyone I know never books with them.

I wanted to get extra points, so I used Southwest Hotels to book an overnight. They messed up the room reservation (I ordered a two-bed and they gave us a one-bed; hotel couldn't accommodate the change). Though they admitted fault, they only offered a partial refund of $50. But they said a "dedicated team" by Hyperwallet would be in touch to give a credit... It's been two months, and despite numerous phone calls and emails, we still haven't received anything. I'm BEYOND frustrated, and will never use this service again.

Buyer beware: Real review I will start by saying this is the first time I have used Southwest Vacations. I always book my own. We stayed in multiple RIU resorts over the last 8 years. We most recently stayed at RIU Palace Peninsula for the second time. We had a group with 3 rooms booked. My room was to have connected 2 bedroom jr. suite with sea view. My mom 1 junior suite with sea view and our friend jr suite with sea view. We arrive and the hotel is over booked. There are no connected rooms available. They put us in 2 separate Jr suite with sea view. While the rooms are right next to each other they aren’t connected. Told to check the next day so they can move us. Guess what it wasn’t available then either. Would you place your young kids in a their own room in Mexico? Another country? Of course you wouldn’t. So, me and my wife got to sleep in separate rooms so we can make sure our children are safe. We book connected because we like to have “alone time” but can keep the door between where we know where our children are and can hear in the room. My mom got the correct Jr. Suite with Sea view with king bed. The other couple should have had the same but they didn’t have one and was placed in a junior suite with balcony with 2 beds. When we asked they said they can just swap rooms. My mom agreed to swap since she didn’t need a king by herself. They didn’t swap it in the system just told them to trade key cards. So I file a complaint after returning home and was told I received the contracted reservation as I had 2 jr. suite with sea view. They also said for the mess ups they offered everyone in our party a free massage. That never happened. The spa was never mentioned. They are full of it. Southwest says it’s the resort and the resort says I paid Southwest. There is not refund or credit offered. Do not use Southwest to book your trips.

NEVER book through Southwest vacations! I fought with them for over a month, to no avail. They kept trying to blame it on the hotel who specifically told SW that they refunded me. They continued to lie and say they were "working" on it. It never got resolved. They should be ashamed but it's just what some companies get away with, treating customers wrong!

DO NOT book through Southwest Vacations!! I should have checked TrustPilot first instead of trusting just because of the Southwest name. After 31 years of flying Southwest almost exclusively, I'm incredibly disappointed by my recent experience. It turns out the cost paid through Southwest Vacations is significantly more than if I'd gone directly to the hotel's website. After an hour and a half on the phone, the best they would offer was an entire vacation package cancelation which will cause me to lose my original flights and give me credit for another vacation package, leaving me to still have to go through a system where they are hiking rates. On calling Southwest Airlines, the rep said only Customer Support (through email) could help. The response from Customer Support sounded like it was from a chat bot and referred me to a list Rapid Rewards Partners for points. Every contact point is a dead end.

Do not book anything through Southwest vacations! Run! Awful refund policy. I got Covid after booking a trip for my mother and I. It took me an hour on the phone to try to get any resolution only for them to tell me that I won’t get a refund they will put it in two different credits. The airlines is good for lifetime but the hotel reservation package I have to use in a year or it is lost. When I went to book my next trip through my credits it wouldn’t let me do it online it said for airline credit I have to call customer service, you will have long wait time on the phone ,hard to understand who you’re talking to and I was told that I had to take my mom on the trip and not my husband since I originally booked it my name her name even though it was under my credit card and I’m the one who paid for it. I asked to speak to a supervisor /manager he told me they would just tell me the same thing. He then told me it’s Southwest Airlines policy not theirs and I could call the airline but when I ask if the airline would do anything about it he said no and I said then why are you asking me to waste my time and call them. Awful customer service, awful policies. Do not use this company.

This is the worst company ever. We booked a trip through them. Flight was delayed. By the time we got to the hotel (that was prepaid) they had given away our room and refused to refund us. Spent 4 hours on the phone with SW Vacations (no english speaking employees) and they said too bad. While we were dealing with delays we should have called the hotel to let them know we were delayed. Due to being 6 hours later we were out a hotel stay and had to take three flights just to get to our destination. If I could give zero stars I would. My husband is an A list member and we will be taking our business elsewhere!