Southern Trailer Depot, LLCReviews of southerntrailerdepot.com

Douglas, Georgia

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The Fair Hearing score

4.7/ 5

Excellent

377 reviews

Southern Trailer Depot, LLC4.7Excellent

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About Southern Trailer Depot

Save Hundreds On Your Trailer Now!! Call Us At 1-800-270-6264 For Details. We Are Offering All Enclosed Cargo, Dump & Equipment Trailers For Sale At Major Discounts. Absolutely Nobody Will Serve You Better.

Southern Trailer Depot, LLC (southerntrailerdepot.com) has 377 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: Southern Trailer Depot, southerntrailerdepot.com
Website: southerntrailerdepot.com
Category: Other Vehicles & Trailers
Location: Douglas, Georgia
Listed on The Fair Hearing: 2026

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Jun 11, 2019

Good Customer Service - So So Trailer Quality

The guys at Southern Trailer Depot were great to deal with but the overall fit and finish of the trailer is a little disappointing. They are cranking these trailers out and small details get missed. Recently (2 weeks after taking delivery) had to chase down an electrical gremlin. The running lights would intermittently stop working. Had to drive 5 hours back home after a race weekend at night and had no running lights at all. When home I chased the problem down to a connector that had the end of the power wire exposed and it was shorting out inside the wall against a metal wall stud. I had to remove one panel of plywood in a brand new trailer to find it. Once I did find the problem, I had no confidence that there weren’t more poor connections like this. I ended up finding 4 more connections with exposed wire ends that could have eventually shorted out. I fixed all of those issues and have not had a problem since but this should not happen. Luckily I am mechanically capable and was able to sort things out myself at no cost other than my time but if I weren’t, my only options would have been to pay someone to find and fix the problems which would be very costly or drive 8 hours round trip to take the trailer back to the manufacturer for warranty repairs. I’m in the market now for a larger much more expensive trailer and will not be going back. Sorry guys. You need to do better.

By Marshall

Response from Southern Trailer Depot, LLC· Jun 11, 2019

Hey Marshall, Your business and your support means the world to us. Your happiness and satisfaction is our priority and we are so thankful we could fulfill all of your trailer needs. We continuously strive to improve and provide a great trailer and great service to all of our customers. We apologize for the trouble you experienced. It shouldn't have happened and we will do everything possible to avoid this again in the future. We really appreciate your trust in us. Let us know if you need us. Thanks, Jeremy Williams - Pres

Southern Trailer Depot reviews

Showing 19 reviews with 3 stars · Clear filters

Sep 27, 2019
Great customer service, but still have issues
Great customer service. I had a few minor issues and these were handled promptly. The owner of the trailer manufacturer (Rock Solid Cargo) called me directly to help solve my issues. Update...having issues with color of trailer. Repairs completed, but color of panels do not match. Pictures of trailer sent to me did not match what was delivered. Evidently, pewter is not the color to go with, wish I was told that when ordering.
By Grady S.
Response from Southern Trailer Depot, LLC· Oct 14, 2019
Mr Sanford, We really appreciate your business and the support. We certainly apologize for any complications that you may have experienced and hope you know that every effort possible will be made to correct anything you are not pleased with. Your satisfaction is very important to us. Please let us know if we can ever assist you again with anything. Thank you again for your understanding and your patience . Jeremy Williams - PRES Southern Trailer Depot, LLC
Jun 13, 2019
Took way to long
Took way to long, trailer I wanted was not there, was told it was there.
By Mike
Response from Southern Trailer Depot, LLC· Jun 14, 2019
Hello Mike, We appreciate your business and the feedback. I am not sure what you are referring to as far as taking way too long. You called in and purchased a stock unit on 4/29 and picked it up on the same day. If there was some type of misunderstanding on what you wanted and what we had we apologize for that. We would never had expected you to purchase something that you were not happy with. This is the first I have heard of any issue. but if I can assist you with anything please let me know. Thanks, Jeremy Williams - PRES Southern Trailer Depot
Jun 13, 2019
Great communication up until I bought…
Great communication up until I bought the trailer, then It was impossible to get ahold of anyone when I found a few problems with the trailer...
By Joe
Response from Southern Trailer Depot, LLC· Jun 14, 2019
Hey Joe, Thank you for your business and the feedback. I apologize for any issues that you have experienced. I am not sure where the communication issue has occurred. If you are experiencing trouble with the manufacturer please reach out to us and we will do everything possible to see that you get the assistance you need ASAP. We will always be here to help you. You can reach me direct at 1-800-270-6264 Ext 701. Jeremy Williams - Pres Southern Trailer Depot, LLC
Jun 11, 2019
Good Customer Service - So So Trailer Quality
The guys at Southern Trailer Depot were great to deal with but the overall fit and finish of the trailer is a little disappointing. They are cranking these trailers out and small details get missed. Recently (2 weeks after taking delivery) had to chase down an electrical gremlin. The running lights would intermittently stop working. Had to drive 5 hours back home after a race weekend at night and had no running lights at all. When home I chased the problem down to a connector that had the end of the power wire exposed and it was shorting out inside the wall against a metal wall stud. I had to remove one panel of plywood in a brand new trailer to find it. Once I did find the problem, I had no confidence that there weren’t more poor connections like this. I ended up finding 4 more connections with exposed wire ends that could have eventually shorted out. I fixed all of those issues and have not had a problem since but this should not happen. Luckily I am mechanically capable and was able to sort things out myself at no cost other than my time but if I weren’t, my only options would have been to pay someone to find and fix the problems which would be very costly or drive 8 hours round trip to take the trailer back to the manufacturer for warranty repairs. I’m in the market now for a larger much more expensive trailer and will not be going back. Sorry guys. You need to do better.
By Marshall
Response from Southern Trailer Depot, LLC· Jun 11, 2019
Hey Marshall, Your business and your support means the world to us. Your happiness and satisfaction is our priority and we are so thankful we could fulfill all of your trailer needs. We continuously strive to improve and provide a great trailer and great service to all of our customers. We apologize for the trouble you experienced. It shouldn't have happened and we will do everything possible to avoid this again in the future. We really appreciate your trust in us. Let us know if you need us. Thanks, Jeremy Williams - Pres
Jun 11, 2019
The staff was great
The staff was great, but the trailer quality is lacking. I can't close the back ramp without help. I asked if it could be adjusted, because it is so difficult and was told that it would get easier with use. It hasn't gotten easier, it is now harder.
By Connie
Response from Southern Trailer Depot, LLC· Jun 11, 2019
Hello Connie, It was our pleasure to serve you. We really appreciate your support and the business. We will follow up with you to see if there is any way we can help with your issue. Thanks Again, Jeremy Williams - Pres Southern Trailer Depot
Mar 7, 2019
When I was hooking up the trailer I…
When I was hooking up the trailer I noticed there was a gap between the diamond and the sheeting, there was nobody around to ask, finally found a guy he radioed some girl she came with cocking messed with it for 10 minutes or so, then she radioed another guy he came with more screws. Not impressed with the exterior, the interior is decent. The prices are fantastic. They do need a person to go over the trailer with you, they just bring it around you hookup and go. Then after they screwed and cocked the gap, the guy says don't drive fast it takes an hour to dry, really?? It was very noticeable and should have been caught by the QC. The woman in the office was friendly but just felt rushed like get your trailer and leave.
By Sean
Response from Southern Trailer Depot, LLC· Mar 7, 2019
Sean thank you for your business and the feedback. We apologize that your experience wasn't what it should have been. Your business and your opinion are very important us. You are right, it should have been addressed prior to your arrival. You have our promise that we will do everything necessary to assure a more thorough job from the QC . We hope everything was made right before your departure and your trailer serves you well for many years to come. If you ever need us for anything please don't hesitate to reach out to us. We will be happy to assist you any way we can. Thanks, Southern Trailer Depot
Feb 14, 2019
Well I love my trailer but in the first…
Well I love my trailer but in the first conversation I had I ask for barn doors I sent someone after the trailer I didn’t see the trailer for two weeks it had a lay down ramp door. Now that was in the quote and I missed that part. Thinking that my salesman would have put in the quote what I ask for. Other than that I am completely happy with the trailer
By Tad
Response from Southern Trailer Depot, LLC· Feb 21, 2019
Tad thank you for your business and your time to share your experience. We apologize for any misunderstanding with the rear door of your unit. We try to do everything possible to avoid any mistakes because we just might unintentionally make one. This is why we ask you to please review and sign our invoice with your requested options to be sure that we are doing everything just as you want it. When you sign this and send it back to us it lets us know that we are building your unit exactly as you have requested. We are thankful that you are happy with your unit and really wish we could have somehow avoided the misunderstanding. Please let us know if we can ever assist you with anything else in the future. Thanks Again, Jeremy Williams - PRES Southern Trailer Depot
Feb 12, 2019
Sales experience and Trailer Condition at Pickup
Sales experience with Jerry was very good. When I arrived after an 8 hour drive , I found the trailer not washed and with the back door not closing correctly. I paid a local company to install a new hinge and door gasket which was provided by Diamond Cargo. It would help to look over the trailer before setting up the pickup.
By Jon
Response from Southern Trailer Depot, LLC· Feb 12, 2019
Jon thank you for your business and the feedback. We apologize for any trouble you may have experienced with your unit. It was a custom built unit for someone that was moved into Diamond's open inventory for one reason for another. We were unable to make it to the manufacturer to inspect it prior to your arrival and we are sorry for that. Although the unit may have sat on the yard for a while we were assured the unit would be in good condition. It was sold to you at a significantly discounted price to help you and to help Diamond move a trailer they didn't need. To show that we try to be better than a 3 star company and we highly value your opinion of us, we will offer to refund you for any expense you had to make this trailer right. Please provide us with a receipt and we will expedite payment to you. We really hope you will reconsider your rating and review of us. We strive to provide all of our customers the best experience possible and want to earn your continued business. Please let us know if we can help you with anything. Again, we are sorry for all of this. Jeremy Williams - Pres Southern Trailer Depot

Southern Trailer Depot, LLCReviews of southerntrailerdepot.com

Rating distribution

What customers rate

About Southern Trailer Depot

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Southern Trailer Depot, LLCReviews of southerntrailerdepot.com

Rating distribution

What customers rate

Southern Trailer Depot reviews

Great customer service, but still have issues

Took way to long

Great communication up until I bought…

Good Customer Service - So So Trailer Quality

The staff was great

When I was hooking up the trailer I…

Well I love my trailer but in the first…

Sales experience and Trailer Condition at Pickup

About Southern Trailer Depot

More in Other Vehicles & Trailers, Georgia

Advanced Machined Equipment Douglas

Kubota Tractor Sales Pendergrass

Extreme Kartz

United Recreation Financing

Southern Trailer Depot reviews

Great customer service, but still have issues

Took way to long

Great communication up until I bought…

Good Customer Service - So So Trailer Quality

The staff was great

When I was hooking up the trailer I…

Well I love my trailer but in the first…

Sales experience and Trailer Condition at Pickup