SoundCloudReviews of soundcloud.com

SC/Repost lost 16 months of Spotify earnings and other ingest data from my music, then could only respond with copy paste messages about "payments are two months behind" for 38 emails in a row. I legitimately think the representatives cannot read or write well enough to solve or process 99% of musician/customer issues. They can only click copy-paste from a script that is essentially just their worthless FAQ section. If there was a "0 stars" option, I would choose that.

El servicio “pro” te ofrece promoción y monetización ilimitadas, además de distribución a plataformas de tu música y soporte. ESO ES FALSO, ES UNA ESTAFA. La “promoción”, y por ende la monetización, es TOTALMENTE ARTIFICIAL. Literalmente pagas para que tus canciones tengan la cifra de 130 reproducciones, y en algunas ni siquiera llega a eso. Para que te la creas, tienen el cinismo de SIMULAR MENSAJES TOTALMENTE GENÉRICOS adulando tu música sin dar detalles concretos. Suelen decir cosas como: “Hey, tu música es genial, sigue así”. Ellos mismos te recomiendan responder esos mensajes. Si lo haces, recibirás todos los días mensajes que lo único que hacen es quitarte tu tiempo. Si dejas de responder, curiosamente ya no recibirás ninguno más, hasta que decidas volver a responder alguno. La distribución es operada por bots con criterios MUY SELECTIVOS Y RESTRICTIVOS, lo que provoca que tu lanzamiento sea rechazado constantemente por criterios que SOLO UN HUMANO SERÍA CAPAZ DE ANALIZAR. A esto se suma que solo puedes tener un lanzamiento en revisión y que piden 16 DÍAS para que esté disponible. Cada rechazo suma OTROS 7 DÍAS, lo que lo convierte en EL PEOR SERVICIO DE DISTRIBUCIÓN BASADO EN BUROCRACIA. El SOPORTE ES NULO. Abres un ticket y su respuesta será: “LO SENTIMOS, TENEMOS MUCHÍSIMAS SOLICITUDES, AGRADECEMOS TU PACIENCIA”. Cuando reclamas, su segunda respuesta será prácticamente NEGARTE EL SERVICIO: “LO SENTIMOS, ES IMPOSIBLE CONTESTAR. SI TU PROBLEMA SE RESOLVIÓ, TOMA ESTA RESPUESTA COMO TICKET CERRADO; SI NO, REVISA NUESTRA PÁGINA DE AYUDA”. ES UNA ESTAFA.

So far the pro service response times have declined, impacting urgent mail handling.

I rarely leave reviews but feel inclined to do so given how poor and frustrating it’s been trying to do the most simple thing. I signed up for an Artist Pro account 9 months ago, and changed phone around 6 months ago, and for during this period I’ve not been able to access Soundcloud on my phone due to not having 2FA configured to the new phone. I also don’t have the back up codes saved. I was able to access on my laptop still until recently, and tried switching off 2FA, but to no avail. I tried contacting Soundcloud but it’s clear this was not straightforward so I just gave up and admitted defeat that I wouldn’t be able to access on my new phone. A couple of days ago I tried again as I came to the conclusion I’m paying for this thing, why on earth shouldn’t I be able to login on my phone? So I reset my password, and now I’m not able to login at all on any device. Cue the most frustrating customer experience I’ve ever had, being sent round and round in loops by their bot, unable to speak with someone and when I eventually manage to get through to their ticket service, I received no confirmation as promised. Then I was asked to raise a ticket about the ticket. All I am trying to do is login! Souncloud’s FAQ instructs you to contact them if you’re in this scenario but then makes it impossible to do so! Absolutely appalling service, I will never ever renew with them again, it’s clear from the other reviews they are a money grabbing company with no regard for their customers. Hopefully I can log in one day to cancel!

Set up a playlist and shared. Long ads running between tracks for my listeners. Apparently, they have to pay to remove them. Major suckage.

I ordered a vinyl record via the 3rd party company Elastic Stage that arrived with gross error. What followed was an exhausting loop of blame‑shifting between SoundCloud and Elastic Stage. SoundCloud told me to contact Elastic Stage; Elastic Stage told me to contact SoundCloud. Neither company took responsibility, and neither provided a solution (and that was after weeks of initial no reply from SoundCloud). I genuinely expected better from brands of this size. Quality control, accountability, and basic customer service were all missing. I’ve since had to escalate through my bank and take my money back because neither company would address the issue directly. Very disappointing experience overall and not the first one like that with SoundCloud. A shame their Customer Service is so unbelievably poor, as the platform itself is good for artists.

Several years ago, my friend and I created a soundtrack of Santa arriving on the roof on Christmas Eve, which he played to his child via speakers in the loft above his room. We thought it would be a cool idea to share this mp3 with other parents in case they also wanted to give their child an exciting surprise on Christmas Eve, so I uploaded it to Soundcloud. It was there for a few years and had many listens, but then Soundcloud decided to delete my Santa mp3 with no warning or notification! To clarify, everything in the soundtrack was created by us. There was no music, other than the sound of my friend shaking a set of Christmas bells. We entirely owned the copyright to it. Soundcloud had no legal reason for deleting the Santa track, yet they still deleted it for no reason. In summary, in my experience, Soundcloud are a company who I cannot trust. If you need a reliable music website, do not use Soundcloud!

Ich versuche seit über einem Jahr meinen Account, der durch den 2FA gesichert ist, wieder herzustellen. Allerdings wird man immer darauf verwiesen dass ein Ticket erstellt wurde und man bekommt keine Rückmeldung mehr. Der KI Chat Bot ist so grauenhaft schlecht konzipiert, dass man freiwillig aufgibt, da immer die selben antworten zurück kommen.