I’m still waiting for my order
I’m still waiting for my order. What’s worse is, it’s now too cold to wear the jacket! Don’t waste my time with COVID19 deliveries, I ordered in September.
By Nicole S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
744 reviews
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souk + SEPIA is listed under Malls & Marketplaces in New York, New York.
souk + SEPIA (soukandsepia.com) has 744 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
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I’m still waiting for my order. What’s worse is, it’s now too cold to wear the jacket! Don’t waste my time with COVID19 deliveries, I ordered in September.
By Nicole S.
Greatly disappointed. I ordered a pair of shoes that came bent up, wrapped in plastic. Waited over a month for the items only to be sent from China after this company claims to be black owned and targets black and brown women. You are better off going to the beauty supply store to buy items because this is the same quality you will receive. The shoes came without a box. They are extremely too narrow with no type of size or labels printed on them. Wrapped in plastic. Please don’t waste your time or money.
By India
Response from souk + SEPIA· Oct 16, 2020
Hi India, We are sorry you were unhappy with the shoes. To clarify, we are 100% black owned. If you do not like the shoes you have 30 days to return the shoes. Please process your refund here: https://soukandsepia.returnscenter.com/
Haven't received anything yet
By Kathy B.
My clothes was horrible!! My stuff came ripped up in the package and it doesn’t look like the picture! Never again!
By Bas
Response from souk + SEPIA· Oct 16, 2020
HI, We are sorry to hear there was issues with your packaging. Please email our customer service for a refund. https://soukandsepia.returnscenter.com/
I missing an item from my order. The main item. My sweatshirt. I received my earrings but not my sweatshirt!
By Sabrina R.
Response from souk + SEPIA· Oct 16, 2020
Hi, please send us an email and we will get an update about your sweatshirt. [email protected]
Placed an order and after I sent an email inquiring about shipping time and the company cancelled my order with no explanation. Still awaiting a response while writing this review . So sad , I was really excited about supporting this company . Cutest things but what use is it to me if I can get them .
By Unsatisfied S.
Response from souk + SEPIA· Sep 23, 2020
apologies! the item ran out of stock and someone from customer service should have reached out. We apologize about the miscommunication.