SonderReviews of sonder.com

HELL NO. I beg you please don’t come here. Especially when they ask you if you want to try the “farmer breakfast” it’s 16 euro per person. I had DIARRHEA for two days because I ate there. Eat anywhere but at the breakfast on the second floor!

Just stayed in a Sonder in downtown Philly. We got trapped in the elevator for about 15 minutes. Apparently they were servicing it and Just stayed in the Sonder in downtown Philly and got stuck in the elevator. The elevator kept going up and down but the doors wouldn't open. Eventually we were let out on the top floor. No one answered when we pressed the help button and there was no sign on the elevator. On top of that the room was noisy and the ac erratic.

I would give one because my fist time booking on 2024 on august with them I found out they DO NOT OFFER ANY REFUND MONEY BACK for cancelations months away or ever. I know because I canceled and than called and find out so they said I could used the credit for other booking and so I desired to re-book and move forward with the trip but when I booked online it said one Sub total with taxes and everything and when I called them they gave me a different higher price and made a dumb excuse of why it was expensier. Anyway, I decided to canceled and when I later booked the next year looking to use my credit they told me it had just expired and THEY CANNOT HELP. IT WAS about$ 1,000 and they could help me out this one time. Anyways, RUN AWAY, do not book with them. I would rather book with any other companies than this one. UNLESS YOU ARE LOCKED AND HAVE NO OTHER CHOISE book and DONT expect refunds or first time exceptions cause they dont care if you are a first CUSTOMER

I have never reviewed anything before, but dealing with Sonder has been so hair-tearingly, teeth-grindingly frustrating that it seems like the right thing to do. Even if it stops one other person having anything to do with this company, writing this will have served a useful purpose. The booking was originally made through Booking.com, but months before the stay, the name on the booking and payment details had to be changed, as the booker was unable to travel. But when the trip came around, Sonder were still using the original name. After many hours on the phone, I was told it was impossible to change the name (which was necessary, because of Sonder's ridiculously complicated pre-arrival verification procedure), so the booking had to be cancelled and a new booking made with the correct name. From then on, the problems flowed. The details of this sorry tale would take too long to recount here but, to date, I have spent 12 hours in contact with Sonder's customer service people; I had to battle to be given the access code to the property a few hours before arrival; and I have ended up paying paying them three times - one payment has been refunded, and I'm still waiting on the second (which Sonder have decided to send to the card belonging to the original booking, despite me updating the name and payment method ages ago, leaving me no option but to hope the person who booked the accommodation in the first place doesn't go on a spending spree with the unexpected thousand pounds that will suddenly appear in their account). It's slightly consoling to see so many people on here have had similar dreadful experiences. Hopefully reading about some of them might stop anybody else having anything to do with this company.

I have NEVER had an experience as bad as I have with Sounder/Marriott hotel situation. There is zero communication. They will not refund your money if you are sick or if there is a death in the family. They lie - they will text you telling you that they will refund you and then they don't. I don't even know how they stay in business. Will def take this to the State AG.

Never had so many problems booking a hotel room. I booked three rooms through booking.com I paid upfront the whole amount. And every day since Sonder tried to take $750 a day. Even after cancelling the booking, they still continue to take money Do not book with this company, I did this through booking.com and currently trying to resolve it

I cancelled my room well ahead of the reservation date, fully within the cancellation policy that promised a full refund. What should have been a simple process turned into a frustrating and drawn-out experience. It took four emails and twenty days for them to return my money. I wasn’t asking for anything extra, just what I was entitled to. The lack of urgency, accountability, and even a basic apology made it feel like my concerns didn’t matter at all. This experience seriously damaged my trust in their service.

I would like to give them 0 stars. DO NOT BOOK WITH SONDER. I paid extra for a reservation with a guaranteed refund. When I needed to cancel, it took me three phone calls and several hours to find someone to start the refund process, Now they refuse to return my money, claiming they have insufficient funds. Do yourself a favor and book with a reputable hotel instead.