SonderReviews of sonder.com

Absolutely ridiculous behaver, does not state that you need to pay in-advance when booking hotel, booked through booking.com on free cancellation policy. They give you no warning. If you want to book a hotel do not book through them, absolutely no help whatsoever. I have never ever experienced this and book hotels at least 10 times in one year.

Fraudulent charges! We stayed here during the week of thanksgiving. We reserved two rooms for my family of 5 and everything was fine until the day of checkout.Everything in the room was left as when we arrived. After looking at my receipt from the stay I saw charges for “other fees” everyday of our reservation. It was never disclosed that there were any other fees and or tax that needed to be paid, since I paid through a third party. I reached out to the third party and Sonder regarding the charge. They were both unaware of what the charge was for and had to “look into charges further” After doing their research they said the “other fees” charged over the course of our reservation was for a damaged chair. They claimed that we had broken a chair even though we never used the chairs or dining table the entire stay. It took them 3 days to furnish pictures of the damages and then the picture they sent was neither dated or time stamped. The image shows cracked/chipped/worn wood for which used worn furniture would look. The charges for this chipped wood leg is $172 that they refuse to refund. Literal fraud. Stay at your own risk!!!

Would give no stars if I could. Stayed in an apartment in London in august 2022 - summer during a heat wave We booked an apartment which advertised a kitchenette, bedroom and separate lounge room. When we arrived, we had been put into a different apartment than advertised. It had no separate lounge area, and I could reach the kitchenette whilst lying in bed. The room did not even have 2 chairs (the booking was for 2 people) They only supplied, 1 cup, 1 bowl, 1 plate. Even though the booking was for 2 people and the room was advertised for 2 people. There was construction on the building which we were not notified of when we booked, with scaffolding surrounding the building and men working from 7am, meaning we would not open the 1 window or blind on the one window in the room. It was also the middle of summer in London during a heat wave and no aircon in the room. Made MANY attempts to contact sonder, who refused to do anything helpful about the situation and said they post photos of rooms that look “similar” to what the room will actually be. We did not receive a refund, and once our booking period was finished, never heard back from Sonder at all despite multiple email attempts. Completely unacceptable. Would never book with Sonder again

Sonder is an experience to be avoided at all costs. I would consider this company’s business practices to be arguably fraudulent as a matter of practice. I am not a picky guest by any means. I understand that no experience is perfect. However, when I first moved into my room, there was a loud, very audible rattling and rumbling from the ceiling. I asked for assistance from their app and to their credit I was moved to a new room expeditiously. That’s when things got really weird. In my new room, my bed frame was covered with a layer of what appeared to be skin flakes or dandruff. In addition, there were toenails on the bathroom floor and broken fixtures. There was loud banging and hammering all night long from inside the building that kept us awake with no sleep, forcing us to cancel our breakfast plans as we were exhausted. Even with earplugs, there were strange rumbles and shaking. There were also mysterious white stains on a chair in the room. Additionally, we discovered after checking in that the hot water to the entire building would be off from 730 AM to 330 the next day. We learned this from a maintenance worker in passing. Nowhere was this communicated by Sonder in email, app or any form of communication. It’s unfortunate to say this but this is the worst vacation stay experience I’ve ever had. I don’t leave one star reviews as a matter of habit, this may be the only one I’ve ever felt compelled to make. I would urge anybody looking for a vacation stay to avoid this place. Looks like they use slick websites with slick photos to market their rooms, but the actual experience is far from that. It is worth noting that Sonder has a F rating by the Better Business Bureau! Unfortunately I discovered this after my bad experience. Their staff was very kind on the phone and in the hotel, but I get the impression they are regularly forced to deal with the consequences of the company’s questionable practices. They were doing their very best with was clearly a very disorganized operation.

Got given credit for an issue during a previous stay. Used that credit, but couldn't use it online so had to book over the phone. Was told remaining amount after credit would be 38p, have been charged £41 as the credit wasn't as much as I was told (due to $ to £ conversion) even though I double checked. Even upsold me flexible booking because I was told the full cost would be covered by the credit. Won't refund me the £41, and also took payment over the phone so no record. Explicitly told me they were taking payment of 38p but actually took £41.

Nous avons séjourné dans l'hôtel Sonder the Henry à Londres, dans la chambre 202. Celle-ci est située au dessus d'une voie de chemin de fer, qui n’apparaît pas sur le plan ni les photos de l'hôtel, donc aucun moyen de le savoir car l'hôtel ne prévient pas de cette situation. Aucune isolation, le bruit des trains circulant jusque tard la nuit nous a empêché de dormir (pause des trains de 2/3h à 5h du matin). La chambre est très petite (contrairement à ce que laisse penser le hall en arrivant), et le lit également. La literie n'était pas très confortable. La salle de bain et l'emplacement étaient bien cependant, mais je déconseille vivement de séjourner dans cette chambre à tout le moins. Renseignez-vous bien en avance si vous êtes côté chemin de fer et annulez votre réservation si c'est le cas car le bruit (même avec des boules quies) est vraiment insupportable !

On October 14th, my girlfriend and I booked a Dublin apartment with Sonder for the dates between the November 9th and 13th, and on the 9th, day of the flight to Dublin, we saw that our accounts had been BLOCKED. We didn't receive any notification of this happening and after reaching Customer Support, we were told our booking was CANCELLED and there was NOTHING they could do, we had to book something else. We arrived Dublin at around midnight without a place to stay, even though we did the whole booking process correctly.

Just to forget! Never again