Best Customer Service Experience Ever
I recently experienced an issue with an unknown recurrent order I was notified that I had been charged for more than 2 months after my initial order. I reached out to customer service and had the extreme pleasure of being responded to by Victoria! Not only was my issue explained and rectified, but Victoria was honestly the kindest, warmest and most empathetic CSR I've ever had the pleasure of dealing with! Victoria went above and beyond to make sure that my issue was resolved, as well as was so kind that she literally changed the tone of my entire day. I will forever be a Sol-ti customer now because if Victoria works there, I want to support the business. The company's energy is obviously stellar!
By Angela F.