Get Sq. Footage on Quote!
I've read a lot of negative comments around the finished product this company had done and was a bit nervous, but I did not have this experience. The installers were very good. There were some items that we needed some variations on site, but they did them and the finished product will look awesome. My issue is billing, quotes, and customer service. I believe they did a bait and switch with me. GET THE SQUARE FOOTAGE ON YOUR QUOTE! I provided initial measurements with a lot of overage to guarantee I was over what the amount really would be. I asked for a quote on 65 square feet when I submitted the info. When they came back and asked for almost $500 more, they said they only based the quote off of 61 feet and not the 65 and was told they don't listen to the customer as they don't know what they are doing. Funny thing is the new quote was for 65 square feet. Hummm. When it was put in, I measured the actual square inches of what they provided, and it came to 61 square feet on the high side. I would not use this company based on this. The condescending comments really weren’t needed.
By Todd C.