Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
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55 reviews
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Sogro (sogro.co) has 55 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 16 reviews with 1 star · Clear filters
They can’t even access my account.
By Sogro S.
Response from Sogro· Mar 18, 2019
Hello. We're very sorry to hear about the trouble you've been having. I believe our customer service reps have been trying to resolve it but it seems we've been having trouble connecting with you. Can you please email us at [email protected] with a phone number that we can have a senior rep call you at to resolve the issues you've been having? Thank you!
Sogro is garbage. You fill out a profile with the hashtags your audience would typically follow and brands using similar hashtags--the idea is that Sogro will target those users to bring you a larger audience of your ideal audience. NOPE. They only target people who use hashtags like #socialmedia #socialmediamarketing #instagram and totally disregard your profile. So, you end up getting followed by a lot of bots and accounts unrelated to your business. Save the money and AVOID. If you're a Sogro user currently I recommend that you go into your settings and check "Posts you've liked" so you can see how Sogro uses bots. Total waste of money.
By Amanda
Response from Sogro· Feb 26, 2019
Hi Amanda, I'm very sorry to hear of your experience. Our service is certainly not meant to be as you described it. Can you please email [email protected] with the email address you signed up with so that we can research what happened and resolve it for you? -- Update - Hi Amanda, unfortunately we haven't heard from you at all at support. Since we're unable to identify who you are we're also unable to make things right. Please do reach out to us as we do our best to always give the best service possible.
Worst service I have ever had. I wont recommend to people around me, but for sure I will talk about my bad experience.
By H. Can C.
Response from Sogro· Oct 15, 2018
I'm very sorry to hear you had a bad experience with our service. I don't see that we had any conversations with you through our live chat so I'm unsure what it was that we could have done better. We would love the opportunity to make this right, so please feel free to email your concerns to us at [email protected] and we'll do our best to improve your feelings about our company. Again, I'm sorry that it has come to this.
I am hardly seeing any benefit. I did not expect a great response, but it has been disappointing so far
By GP - T.
Response from Sogro· Jul 19, 2018
We're very sorry you feel that way. It looks like we were never able to onboard you into our system as you were using a separate growth service at the same time as signing up for ours. This is not recommended and causes problems with us trying to get your on-boarded. Since we were never able to get you logged in it means you never actually received our services at all. Please feel free to come to our site and chat with us as we'd really like to show you what we can do and change your opinion of us. Thanks!
Another scam company, lots of hassle on email.
By B F.
Response from Sogro· Jul 16, 2018
We're sorry you feel that way. Unfortunately we're unable to determine what happened as we can't match your name to any of our customers. We always want to ensure our customers have a good experience, so if you could please come to our site and start a live chat with one of our support reps so we can identify your account and find out how we can make it up to you. We hope we can change your mind about our service as we have thousands of happy customers and are certainly not out to scam anyone. We hope to hear from you soon.
Really a very bizarre company. Towards the end of our trial we asked for details of how effective the campaign had been (fairly standard to decide if to continue) and they could not tell us anything. All the would say is we have X new followers, but not how many of those were through their service as "they dont track it". When I asked how they could possibly unfollow those who don't follow back after two days if they don't track, there was no reply. They then said they can send stats on who they followed and comments liked for us, when I asked to see them they said as a general rule they don't send them? Just a very strange way to try and convince someone to stay with them. If you entire company is based on growing the social following of other companies, you need to be able to prove it and be transparent. I have no doubt they can do the job, but need to be way more forthcoming with the data.
By Stacey D.
Response from Sogro· Jun 18, 2018
Hi Stacey D. Thank you for your candid feedback and I apologize you didn't have a good experience with our trial. We are constantly looking for better ways to improve our service and customer support so reviews like this are very valuable to us. To explain a little better: Our service works on your behalf. That means that any new followings or likes that happen on your account after you sign up, including followings and likes you initiate, will all be tracked by our system. We can provide a list of all the new accounts that were followed or liked, but it would also include anyone you followed or liked in that time. So even with this list (which we should have provided you, I apologize about that) it's hard to determine exactly who's efforts your new followers came from. That's why our support stated that the trial's purpose is to see the accelerated growth for yourself in order to determine if our service is right for you. Unfortunately, in order for us to remain inside the Instagram Terms and Services and to protect your account there isn't another way to operate. Our #1 priority is our customers security and account protection, so we don't do anything that would be against the TOS Instagram outlines. Please feel free to reach out if there is anything we can do to make this right for you. Feel free to email [email protected] and ask for Damon and I'll do what I can to make this right. Again, thank you for your feedback.
I tried a year , only gain followers at the first 1-2 months then it dies nothing . I regard . I should have cancel it ASAP . Don’t be fooled .
By Felicia Y. C.
Response from Sogro· Jun 15, 2018
Hi Felicia, I'm sorry to hear of your experience. We would like to determine what happened so can you please send us an email at [email protected] from your account email address as I'm unable to find your account. We'd also like to offer to resolve this long term for you as our customers satisfaction is very important to us. Please reach out.
Sogro have done NOTHING to grow my insta page yet I am charged for their services. I have requested a refund but no reply. Very disappointed in this company. Will not recommend to anyone.
By Sogro S.
Response from Sogro· Jun 6, 2018
We're very sorry to hear about your experience. It seems we had trouble setting up your account and unfortunately we didn't get it communicated to you properly. We've processed a full refund of course as well as emailed you about how we can fulfill the trial properly for you. We'd like to make this right so hopefully you're still open to working with us. Thank you for your feedback, as we constantly want to get better and all feedback helps.
