Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
58 reviews
SocialPilotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SocialPilot - Social media marketing tool to increase brand awareness & traffic. We have tailored social media scheduling automation for marketers.
SocialPilot (socialpilot.co) has 58 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 29 reviews with 1 star · Clear filters
1 star !!!!!!
By Ky V.
Response from SocialPilot· Sep 10, 2026
Hi Ky, We’re sorry to see that you had such a disappointing experience with SocialPilot. We’d really like to understand what happened and see how we can help. Could you share a little more about the issue you faced? You can reply here or reach us at [email protected] with your account details, and we’ll be happy to look into it. We hope to hear from you and have the opportunity to make things right.
Nothing good to say - It's a classic example of the a corporate creating smokescreens, mirrors and obstacles to get you into a contract that is deceptive, full of lies, and upselling all the way! System so weak, it adds nothing to being manual..
By M A.
Response from SocialPilot· Sep 10, 2026
Hello M Ahmed, We’re sorry to hear that your experience with SocialPilot left you feeling this way. It’s clear that the service did not meet your expectations, and we take that feedback seriously. We’d like to understand more about what happened and review your account, especially around the concerns you raised about the subscription and the platform itself. Please email us at [email protected] with the email address linked to your account, and our team will be happy to look into this. We appreciate you taking the time to share your feedback.
Really frustrated that I thought I have cancelled my membership on multiple occasion yet still receive bills. They make it extremely difficult to cancel membership. They use underhand and deceptive tactics to make you think you've cancelled when in fact you haven't. Really disappointed.
By Marc O.
Response from SocialPilot· Sep 10, 2026
Hi Marc, We’re sorry you had such a difficult experience with the cancellation process. We can understand how upsetting it would be to believe your subscription was cancelled and then continue receiving charges. We’d really like to look into what happened with your account and understand where things went wrong. Please send us the email address associated with your SocialPilot account at [email protected], and our team will review the details for you. We’ve also made improvements to the cancellation process to make it clearer and easier to manage. Thank you for taking the time to share your feedback.
I've tried social pilot twice and both times I was disappointed. I feel like I wasted time and money. The tool does not work what so ever. I linked my accounts then it took me back to the screen to link accounts, but tells me the accounts are linked. I've done this several times and get the same results...
By Brad M.
Response from SocialPilot· Sep 10, 2026
Hello Brad, We’re sorry your experience with SocialPilot wasn’t a good one. We know how frustrating it is to spend time setting something up and not have it work as expected. SocialPilot has changed quite a bit since your feedback. We’ve made a lot of improvements to the platform and the account connection process over the years. Thank you for taking the time to share your experience. We’d be happy to help if you ever decide to give SocialPilot another try. You can reach us at [email protected].
I had to pay 1 month without using their services. They don't analyze for Instagram. They dont give refund.Their conference and support systems are very bad be careful and stay away!
By Mert
Response from SocialPilot· Sep 10, 2026
Hi Mert, We’re sorry to hear that your experience with SocialPilot in 2020 was not a positive one. We appreciate you taking the time to share your concerns around Instagram analytics, billing, and the support you received at the time. A lot has changed at SocialPilot since then, and we’ve continued to improve both the platform and our customer support experience. If you’re still using SocialPilot or would like us to look into your past experience, please feel free to reach out to us at [email protected]. We’d be happy to help. Thank you for sharing your feedback.
