Snap-on ToolsReviews of snapon.com

I bought a 3/8 and 1/2 inch drive cordless impacts several years ago. They worked fine for a while. know they need to be rebuilt, and the batteries need to be replaced. yesterday I talked to my dealer, and he told me that the impacts can be rebuilt. But he cant help me with the batteries. Snap on does not carry (sell) them, and they don't even service them. We as mechanics spend millions of dollars every year, and then they tell us we wont help you. You have tools that are trash. I think we should boycott Snap on Tools.Their customer service is horrible. Boycott Snap on

Mark Stevens from halstead snap on is a fraud , total rip of merchant , lies all the time and try’s to add items to your account ... should not be trading . Illegal fraud . Stay well away from this fool and compulsive liar .

I recently went to MMI to complete marine technician training snap on offered a free starter kit of tools and asked for my email after giving snap on my email I got so much spam from Other companies trying to sell me things I will never buy anything from snap on because of this

I bought a small pair of fairly expensive end-cutters from snap-on uk - £70 for the cutters + £10 for shipping, I needed high quality cutters that would last and not dull when cutting wire. When the cutters arrived, they had no edge on them, wouldn't cut anything so weren't fit for use. I phoned snap-on back to return the blunt cutters. They emailed me a return form which I had to fill out and post the cutters back at my own cost. I heard nothing back from snap-on for several weeks, until I eventually found a partial refund in my bank account. I queried this with customer services because faulty items should be refunded in full, including original postage and return postage according to EU law. But 2 months on, I had had no response from Snap-on. I can't recommend this company and I'll never use them again.

Do not buy snap on tool's over priced and when you need anything replying under warranty it's near on impossible. And the Burnley dealer is a smug wast of time .(Ian Spencer) Best advice is go to halfords and buy halfords advanced tools they still have a life time warranty at a fraction of the price and when you need them replacing under warranty just walk in and they replace them .