Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
138 reviews
Snap2PassSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Transform your portrait photos into a compliant visa or passport photo with AI technology. Our machine learning model accurately detects faces, removes background, and resizes images to meet the document requirements with ease.
Snap2Pass (snap2pass.com) has 138 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 25 reviews with 1 star · Clear filters
There’s no way a real person reviewed this, very clearly AI.
By customer
Response from Snap2Pass· Jun 4, 2025
Thanks for sharing your thoughts. You’re right we use advanced tools to speed things up, backed by human oversight whenever it counts. We’re always refining the balance to give customers the best results. If you’d like more details, just let us know. The Snap2Pass Team
Total waste of money. Don’t use this!! There is absolutely no way to contact them. They approved a photo and when I had it developed at the drugstore I was told it would not be acceptable because of a shadow next to my ear. Tried repeatedly to contact support and the emails are all undelivered.
By Jennifer C.
Response from Snap2Pass· Apr 25, 2025
Hi Jennifer, we’re really sorry for the experience you had. We recently discovered a technical issue with our email service that prevented us from receiving some support messages, including yours. The issue has now been fixed. We’d love to make this right for you. Please reach out again at [email protected] or reply here with your order email, and we’ll process a full refund or replacement immediately. Thanks for your patience and understanding. – The Snap2Pass Team
They approved the photo but when I measured it, the face was smaller than the requirement. I tried to email them at the 3 emails provided and all my emails were returned as undelivered. I will reverse the credit card charge.
By Marylin V. G.
Response from Snap2Pass· Apr 10, 2025
Hi Marylin, We’re very sorry for the trouble and confusion. We’re currently experiencing issues with our email system, and we sincerely apologize if your messages weren’t delivered. We’ve gone ahead and refunded your payment in full. If you need any further assistance, please reach out to us at [email protected] – our team is actively monitoring it and ready to help. Thanks for your patience, and again, we’re truly sorry for the inconvenience. – Snap2Pass Team
I submitted photo twice. It could not be worked with. I had fo go somewhere else and get new photos made. I should be able to get a refund
By Gina P.
Response from Snap2Pass· Apr 10, 2025
Hi Gina, We’re sorry to hear about your experience. We’ve just issued a full refund to your original payment method. If you need any further help or would like to try again for free, feel free to reach out to us at [email protected]. – Snap2Pass Team
The passport picture provided failed the checks
By Claire G.
Response from Snap2Pass· Apr 10, 2025
Thanks for your feedback, and we’re sorry you had trouble. We’ve gone ahead and refunded your payment in full. If you’d like to give it another try, feel free to reach out to us at [email protected] — we’re happy to help! – Snap2Pass Team
There were multiple things wrong with the photo, but you okayed it. A brown thing in the background,body not straight on to camera, and I had a very big smile, which is not allowed. I wasted my money with your company and now I will have to redo photos, in order for them to be accepted. .
By Mary
Response from Snap2Pass· Mar 26, 2025
Hi there, we’re really sorry to hear about your experience. Our expert review process is designed to catch exactly these kinds of issues, so it’s concerning that your photo was approved if it didn’t meet the requirements. We’d like to make it right—please reach out to us at [email protected] and we’ll either help you redo your photo at no cost or issue a full refund under our acceptance guarantee. Thank you for your feedback—it helps us improve.
Photo rejected by UK passport authorities
By Michael M.
Response from Snap2Pass· Mar 3, 2025
We’re sorry to hear that your photo was rejected. Our service includes an expert review to ensure compliance, and we also offer a money-back guarantee if your photo is not accepted by the official agency. Please reach out to our support team with details, and we’ll be happy to assist you or issue a refund. Your satisfaction is our priority!
This is such a stupid system. The website said they would let us know within 10 minutes if the picture was OK he took them an hour. Also, they rejected the photo because the baby was smiling. I am still not sure if this picture I submitted was OK. I sent them an email still have not heard back. But it’s saying I can go pick up the photo. If the application gets rejected because of this photo, I’m gonna have you guys pay for all the fees to rush this.
By Anna
Response from Snap2Pass· Feb 5, 2025
I’m sorry for any frustration you experienced. I checked your last submission, and the only issue detected was photo blur—the baby’s smile was not a problem. To ensure approval, I recommend retaking the photo with better lighting and keeping the camera steady. We strive to review photos as quickly as possible, but occasional delays can happen. I see that we just send a follow-up email with details about the issue and a free resubmission link. If you need any further assistance, please reach out—we’re happy to help!
