SMOKReviews of smoktech.com

Buy SMOK product at your own risk, especially new products. Both my device NORD bought 4 months ago and Trinity Alpha bought 3 weeks ago had issues with charging. They stopped charging completely. After i provided proof of purchase and scanned the product barcode, THEY START IGNORING ME. NEVER RECEIVED RESPONSE AGAIN. They claim offered WARRANTY but DO NOT TRUST THEM! Time for different company.

They say 6 months warranty but the customer service is a joke. They take 3 to 4 days per response and then tell you it's not covered. My g baby Priv kept leaking after a month or so and I ruined my clothes, and spent a lot of money on e juice however their customer service told me that the tank is faulty and to get a new one. I had a spare tank so swapped it and same thing happened. The mod is good but the tanks leak badly. The customer service is terrible. All they do is keep asking for photos just to fob you off. I would never buy a smok product again based on rubbish customer service.

Bought a devilkin kit two months ago it stopped working sent an email to smok. Havnt gotten a reply I sent them pics and video of the problem along with proof of purchase and the authentication sticker on the box. They do have an option where I can ship it back to them at my cost. Which I will not do. This is by far the worst customer service I have ever received and smok is the worst brand. I am using my old voopoo drag thank God I kept it. Be warned smok products are not worth the money if the company won't stand behind their products

bought a pack of 5 coils for 18 quid, only 1 worked. so tired of this terrible product. switching to a better brand.

Absolutely useless customer service. Not long after my order my Mod had broken. Tried asking for a refund- no response- a month past and they asked me what the model number was even though I had sent them the order number and the model number previously with my first complaint. Haven’t heard anything since. Do not buy from these guys!!!

If anything the support team does not even deserve one star. I wrote a email because my display had a white screen during warranty. Period. I was asked to send in a video, so I did then I was asked to carve a X on the screen, send a picture of it and give them my address for a replacement i did. Now it's according to them my fault that my display is broken and I will not get a replacement!!! I have all the email communication I'm so angry.

Smoke price has connection issues randomly turns off or don't recognize battery butty input. they offered to send me a new in 2-3 months once they received it. It cost 30$ to ship to you! It cost 40 to buy a new one! Seriously...

I have nothing but trouble with this product. I just bought my LAST smok vape pen bc im sick of them breaking & having to worry whether or not its going to blow up in my face. Ive tried to contact the manufacturers & they refuse to get back to me.