Bad.
Product came broke, customer support replies after two weeks and didnt solve anything.
By Max Van D.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
486 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SMOK who is the best electronic cigarette supplier, dedicates to create new vaping experiences for customers.
SMOK (smoktech.com) has 486 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 402 reviews with 1 star · Clear filters
Product came broke, customer support replies after two weeks and didnt solve anything.
By Max Van D.
Bad. Really bad. Tried 3 and they all failed within a month.
By Dan V.
Bad product! I would not even give this product any stars but 1 star seems best. I bought 2 of these products one for me and one for my boyfriend. His worked one day and mine worked for 2 weeks they both died would not charge. I got the Solus kit. The pen leaks and you get a mouth full of liquid. I went out and bought a new vape pen and love it. It works so much better. I would never recommend this product to anyone. The smoke shops do not take these pens back after 24 hours. My new Caliburn A2 pod kit I would definitely recommend!
By Denise K.
Bought a nord 2. A couple months later it's battery is sh** and I'm within the warranty time, so I contacted customer service to get a replacement. They barely reply more than once every 2 weeks, and half the time I don't really understand what they mean. It's been over a month since I first contacted them. I still haven't gotten any sort of replacement or coupon to get my money back. This is ridiculous
By Chantell S.
If I could give no stars I would. Don't buy these, they're a complete waste of money. I've had 2 and neither have lasted more than 3 months. Shocking!!
By Carmen C.
I bought a Morph II kit very recently. The vape started giving a time out message on the screen and will not restart. I took it back to the shop I bought it at, they will not help. I called SMOK hotline just to be told I have to take this vape 2 hours away from where I live to have it replaced. I'll never buy another SMOK product as long as I live. Definitely they have lost a customer here!
By Joe S.
I would vote ZERO stars. Worst purchase for vaping EVER. Giant waste of money. Totally dissatisfied and out $50
By Hallie K.
Battery life is terrible. Waste of money. Only had it 6 months give it a full charge now and I get one lungfull out of it and it dies, cheap and nasty. Bad quality Bad after sale service Never ever buy Smok device again
By Mohammed A. H.