SMOKReviews of smoktech.com

I've been trying to email them! Yes that is my email, but no matter what I do during our conversations, they never helped me. I finally figure out to submit a warranty and when you go to upload a video it just spins and spins and I've logged out and re-logged in. Tried doing it and logged out and it won't upload the video!!! The video SIZE is 42 MB'S WHICH IS under their "100MB REQUIREMENT!!!" The NORD X BROKE AND WOULDNT CHARGE SO I BOUGHT THE NORD 4 which was bought on august the 15th and broke on September the 16th... EXACTLY ONE MONTH AND A DAY... AND FOR THE SAME REASON I CAN'T CHARGE IT WHATSOEVER! AND NO HELP TO GET A NEW ONE OR SUBMIT A WARRANTY CLAIM!!!

Make the-0- * Don't buy the Nova x and the Nord 4 the will burn your leg. It happend 4 different times BELIEVE THAT

My smok ecig broke just less than 3 months of use. I contact customer service and they promise me they will send me new one in about 3-4weeks. 2 months ago. Not received anything.

Terrible company with terrible customer service. Their products break within a year and they refuse to do anything about it. They told me sorry for the inconvenience and have a nice day. Claire Liu was very unhelpful. I will never buy from this shady company again.

Five LP1 coils in a row were burnt before starting to vape. After inserting a new coil and fueling it i waited 15-20 min. But theese coils are terrible, juice doesnt soak in. they are made not right!

they do not honor their warranty do not buy from this company they don't even have a us office u have to call China or someone loosely affiliated definitely a scam if you ask me unhappy with your product they are going to make it difficult for you instead of making it right

Bought the Nord 4 what a big mistake that was its bearly 4 months old and the filler cap has failed on both pods (snapped off) , one of the magnetic buttons has fallen out and gone missing never again, this is the second one I've purchased and the first one was a great vape, not sure why they would decrease in quality... never again

Novo2: Was OK for a while, then the battery stopped charging. You have to jump through a dozen hoops to get service and if you tossed your purchase receipt you're SOL. Website says this:Before you submit warranty claim, you need prepare below materials: a. A picture of receipt or purchase proof b. A picture of anti-fake label c. A video or picture to show the problem of vape Upload a video of me vaping? Bull. Can you tell from the wording this product ain't made in the 'ole USA? Convenient size and no switches/buttons to accidentally turn on, but if you won't make it easy for customers to return a defective product, then you're product gets one star only. BTW, the retail store said they can't take it back - must contact Smok.