SmittybiltDepotReviews of smittybiltdepot.com

I have to agree with other reviewers when it comes to a product that says it is "In Stock Ready to Ship". I received an order confirmation email and after 2 weeks sent an email to customer support to ask about the status and never got a response. Called to cancel the order and was then told my item was on back order for several months. If that was the case the web site should reflect this status and a reply to my email explaining the situation would have been appreciated. There are actually several other items I wanted to order, but will do so with another company. Basic Customer Service and communication go a long way in setting expectations. SmittybiltDepot fails miserably in these areas.

I ordered a bikini top for my jeep, I called every week for 6 weeks and still no top. I talked to customer service and they treat you like a idiot because you are calling to see what happened to your order. They reponded every week " it will be in nexy week " I never got it and they honestly don't care if you tell them to cancel your order. Hands down the worst experience I have ever had tryin to buy a product online they suck!!

Seriously, graviously, disappointed. I deserve at least $100 off my purchase after several phone calls, many emails to a bad email address and still waiting 3 1/2 weeks later. If I had not already waited so long my business would have gone elsewhere. Poor customer service.

Ordered a Smitty Bilt t Hoist that was IN STOCK according to their web site. Sent me two emails over the next month apologizing for the shipping delay. Two more weeks pass and my card was charged for the hoist. I thought this was an indication that the hoist was shipped. called for tracking information and was informed item was on backorder and was expected to ship next year. Cancelled order but had to call three more times to get my card credited. By the way, website still indicates "IN STOCK, READY TO SHIP".

Order over several weeks ago. My opinon igwt its that u need to make sure that people gets there items like keeping in touch with them till they get it for sure after they have already paid for it in full.

I placed my order and credit card was charged weeks ago. I have yet to recieve anything. Please provide upodate on my order and delivery tracking number.

wont deal with company that doesnt even make enough repair parts for their own product. How many are breaking or messing up that they run out of remotes?

Bought the nerf bars for my sons birthday. Paid for expidited freight , did not happen. Bought it to fit a 2000 jeep. Front holes line up but not the back. It will cost me as much or more to get them installed as the nerf bars cost. The diagrams for installation such, they are so blurry it give you a head ache to look at them. Product looks good but poor service