Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,056 reviews
smileie.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.
smileie.com (smileie.com) has 1,056 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 990 reviews with 5 stars · Clear filters
I was able to get help molding my impressions!
By Jacquelyn
Response from smileie.com· May 12, 2025
Great to hear you got the help you needed with your impressions! If you need any further assistance, feel free to reach out. We're here to support you!
Dr. Arooj was very helpful on a zoom call to help me get my impressions right. It was a relaxed, easy session.
By Janet B.
Response from smileie.com· May 12, 2025
Thank you for the great feedback! I’m so glad Dr. Arooj made the impression process easy and relaxed for you. 😊 We’re excited to move forward with your treatment! Let us know if you need anything else.
On time, friendly, gave clear instructions, and was encouraging. She was great!
By Kristina
Response from smileie.com· May 12, 2025
Thank you so much for the kind words! We’re thrilled to hear that you had such a great experience. We're always here to help and support you every step of the way!
Very helpful and patient.
By Rachel
Response from smileie.com· May 12, 2025
Thank you so much! We're thrilled to hear that you found the experience helpful and that our team was patient throughout. We're always here to support you every step of the way!
She helped me guide through the process and was very professional and patience throughout the meeting ☺️
By Anu
Response from smileie.com· May 12, 2025
Thank you so much for sharing that! We're really glad to hear Dr. Arooj guided you through the process so professionally and patiently that’s exactly the kind of experience we aim to provide. 😊
De. Arooj helped me get my impressions done easily and as quick as possible. She was easy to chat with and very patient. I’m ready to send them in. Thank you!
By Jennifer C.
Response from smileie.com· May 12, 2025
That’s wonderful to hear, thank you! We're so glad Dr. Arooj made the process easy and stress-free for you. 😊
The communication and transparency through the process has been seamless. I highly recommend!
By Luke C.
Response from smileie.com· May 12, 2025
Thank you so much for your kind words! I'm really glad to hear that the process has felt smooth and transparent for you; that's exactly what we strive for. We truly appreciate your recommendation and are so happy to be part of your smile journey!
Update: Smilie contacted me to offer a refinement treatment free of charge. I’ll update again at the end of that treatment. Not worth the time or money!! My teeth are still not straight. I just finished with aligner 12 and now I move on to the retainer. It isn’t even straight, so they stopped treatment before even making my teeth straight. I emailed the advisor when I first got my aligner package and his response was that I only purchased bottom aligners and maybe I should have purchased both. So I guess if I had unnecessarily purchased top aligners Smileie would have worked harder to make my bottom teeth straight. But since I didn’t, I guess they think “close is good enough”. So I wasted all this time for nothing!!! Please learn from my experience and don’t waste your money.
By Kim
Response from smileie.com· Apr 17, 2025
Hi Kim, Thank you for sharing your feedback. We’re truly sorry to hear that you’re unhappy with your experience so far. We want to assure you—and others reading this—that we care deeply about each customer’s journey. We’ve responded to your concerns and provided a resolution through your Smile Specialist. Please get back in touch with them so we can move forward and support you further. Your satisfaction is important to us, and we’re here to help make things right. – Team Smileie
